NATALIA LOPEZ POSADA
RALEIGH,NC
Summary
Responsible and creative professional with a strong sense of initiative and punctuality. Excels in managing interpersonal relationships and working effectively in team settings, even under high pressure. Proven problem-solving skills and a track record of achieving company and team goals. Highly organized and dependable with the ability to handle multiple priorities. Continuously seeks opportunities for professional growth and is proficient in systems and internet management, as well as fluent in English and Spanish.
Overview
16
16
years of professional experience
1
1
Certification
Work History
QC Technician
The Steel Network
Durham, NC
07.2024 - Current
- Tested and verified product specifications for accuracy against established standards.
- Monitored production processes to ensure quality control requirements were met.
- Performed root cause analysis of nonconforming products and materials in order to identify areas for improvement.
- Created detailed reports on quality assurance activities and results.
- Conducted periodic internal audits to evaluate compliance with applicable regulations and standards.
- Provided technical support and guidance to other departments regarding quality assurance issues.
- Analyzed customer feedback data to identify trends, problems, or opportunities for improvement.
- Inspected incoming raw materials and components for conformance with specified requirements.
- Developed and implemented corrective actions in response to customer complaints or feedback.
- Utilized advanced problem-solving skills to troubleshoot complex quality control issues.
- Maintained records of inspection results, test data, calibration results.
- Investigated customer complaints related to product performance or quality issues.
- Trained personnel on proper use of inspection tools and techniques.
- Coordinated with suppliers on corrective action plans as needed.
- Assisted in the development of new procedures for testing products or verifying specifications.
- Ensured that all equipment used in the production process was functioning properly.
- Audited supplier facilities to ensure compliance with established standards.
- Participated in cross-functional teams focused on improving overall product quality.
- Performed regular maintenance checks on all machinery used in the production process.
- Reviewed engineering drawings and specifications prior to product launch.
- Performed visual inspections of finished products.
- Analyzed issues and recommended corrective actions to improve final results.
- Identified quality problems and recommended solutions.
Operation Associate Level II
Uniphar Logistics Usa
Garner, NC
01.2024 - Current
- Perform a wide range of warehouse duties, such as receiving, put-away, picking, packaging, and shipping, to achieve specific objectives and targets
- Ensure that all transactions and inventory movements are accurately recorded to maintain inventory accuracy
- Utilize various moving equipment (motorized and manual), hand-held scanners, zebra printers, tape guns, and shipping software to perform daily tasks efficiently
- Repalletize incoming pallet loads that have been compromised during transport or storage in accordance with safety protocols
- Package outgoing parcels and pallets in compliance with written Work Instructions using approved methods and supplies to guarantee the safe and secure delivery of goods
- Adhere to written Standard Operating Procedures (SOPs) to ensure that all processes are executed consistently and efficiently
- Follow all safety procedures and guidelines, including the use of personal protective equipment (PPE), to minimize the risk of accidents and injury
- Maintain cleanliness in medical devices and pharmaceutical warehouses through regular cleaning intervals to comply with industry regulations and to ensure a safe working environment
Filler Machine Operator
Sinnovatek
Middlesex, NC
05.2023 - 10.2023
- Implemented sanitation processes between product changeovers per plant hygiene protocols
- Followed standard operating procedures when performing tasks related to machine operation
- Repaired minor malfunctions or referred major problems to appropriate personnel for resolution
- Loaded raw materials into machines for processing according to established protocols
- Analyzed test results using computer software programs such as Excel or Access
- Collaborated effectively with co-workers in a fast-paced environment to meet deadlines
- Operated and maintained various types of filling machines with a high level of accuracy and precision
- Ensured compliance with health and safety regulations while operating machinery
- Performed regular maintenance on all equipment, ensuring optimal performance and minimal downtime
- Evaluated finished products for conformance to quality requirements prior to packaging or shipment
- Maintained accurate records of production operations, including quantity produced, defects
- Developed an understanding of GMP guidelines applicable to food-grade manufacturing operations
- Utilized statistical process control techniques during daily operations as required
- Removed finished packaged items from machine and separate rejected items
- Inspected and removed defective products and packaging material
- Weighed and inspected products, verifying and adjusting product weight and measurement to meet specifications
- Attached identification labels to finished packaged items, and cut stencils, and stencil information on containers, such as lot numbers and shipping destinations
- Observed machine operations to ensure quality and conformity of filled and packaged products to standards
- Loaded containers, materials, and products onto machines for packaging or filling operations
- Tended and operated machine that packaged product
- Monitored production line, watching for problems such as pile-ups, jams, and glue that wasn't sticking properly
- Regulated machine flow, speed, and temperature
- Operated pallet jacks safely while transporting packaged goods from one area of the facility to another
- Cleaned and removed damaged or otherwise inferior materials to prepare raw products for processing
Trainer
Millenium Print Group
Morrisville
08.2021 - 01.2022
- Mentored new hires, resulting in stronger staff development and increased productivity, monitored participant workflow and behaviors throughout the training process
- Scheduled and taught in class, courses to increase learning opportunities
- Coordinate and conduct small group and individual training sessions based on staff and organizational learning needs
- Lead learning enhancement classes to improve quality and knowledge and people skills for workplace success and advancement
- Routinely evaluate business training needs and adjust staff development and educational programs
- Assign temporary associates to positions based on knowledge and skill set
- Assign Millennium employees strategically to positions on production line to monitor and train temporary worker associates
- Monitor production line segments for bottlenecks, performance improvements, and best practice training opportunities and line for safety
Quality Lead
Millenium Print Group
Morrisville
04.2021 - 01.2022
- Supported quality control assessments on manufacturing floor
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success
- Advised and led process improvement team with deliberation, leadership, and strategic planning
- Adapted procedures to mitigate issues and improve deficiencies
- A QA lead at training department processes and procedures and then overseeing the testing of the quality of work on the employees and how that affect the product to our customers
- Evaluate and implement best practices and technology to improve quality and productivity
- Establish and maintain metrics for safety, quality, schedule attainment, and productivity in a daily management framework
- QA lead is equally important to create a positive work atmosphere wherever possible
Assistant Warehouse Manager
Rikkos Inc
Raleigh
10.2020 - 03.2021
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
- Tracked production and quality control systems to proactively identify deficiencies
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products
- Conducted research to address shipping errors and packaging mistakes, Audit and report inventory while making recommendations on which items to order and restock
- Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
- Establish warehouse practices and protocols to achieve an efficient warehouse
- Set warehouse and team goals in collaboration with executive management and other team leads
- Monitor workplace performance and lead training initiatives to improve employees
- Keep up to date on the latest federal and state safety regulations
- Communicate with other departments to ensure products are shipped in a timely manner
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
- Kept documentation and records accurate and up to date with latest data to prevent errors in processing or delivery
- Trained employees in equipment operation and safety protocols
- Supervised warehouse operations by managing employees during shifts
- Managed day-to-day operations of warehouse, freight, and parcel shipments, returns and transfers
Housekeeping Supervisor
Interstate Hotels & Resort Aimbridge
Raleigh
08.2019 - 07.2020
- Communicated repair needs to maintenance staff
- Worked with front desk to respond promptly to all guest requests
- Trained and mentored all new personnel to maximize quality of service and performance
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Completed schedules, shift reports and other business documentation
- Increased employee performance through effective supervision and training
- Placed orders for housekeeping supplies and guest toiletries
- Adhered to safety protocols by enforcing proper equipment usage
- Evaluated employee performance and developed improvement plans
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Created and implemented training programs to enhance employee performance
- Surpassed sales goals by improving service delivery
- Directed team 25 personnel in busy hotel with 401 rooms
- Trainer, and manage housekeeping staff at hospitality establishments, supervising, delegating, and monitoring everyday housekeeping tasks across the entire hotel
- Hire, Train, and Discipline Housekeeping Staff
Prepared Foods Team Member
CFA Staffing
Morrisville
09.2018 - 08.2019
- Maintained prominent level of efficiency in fast-paced work environment
- Completed all hot and cold food assignments to meet deadlines for meal preparation
- Greeted customers with friendly demeanor to enhance positive guest experience
- Organized food and products by date and maintained adequate supplies
- Prepared menu orders for customers, ensuring quality and visual presentation
- Prepared food items by following recipes and product directions
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules
- Arranged supplies and equipment between storage and work areas
- Participated in educational opportunities to increase product knowledge
- Maintained composure and work quality while under stress
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies
- Maintained high personal grooming standards and uniform presentation
- Lifted and carried heavy materials
Housekeeping Supervisor
Steven Hotel
Buenaventura
06.2013 - 01.2016
- Trainer, and manage housekeeping staff at hospitality establishments, supervising, delegating, and monitoring everyday housekeeping tasks across the entire hotel, assumed responsibility of inculcating all requisite techniques and skills of housekeeping staff
- Inspect Rooms and Common Areas for Cleanliness
- Hire, Train, and Discipline Housekeeping Staff
- Order Cleaning Supplies
- Create Employee Schedules
- Give Regular Reports to Senior Hotel Management
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home
- Inspected guest rooms, lobbies, and communal areas to verify cleanliness and tidiness
- Reported damages, maintenance problems, safety issues and potential hazards to management
- Maintained required records of work hours, budgets, and payrolls
Receptionist Administrator
Mari Naves
Buenaventura
02.2009 - 01.2012
- Answered incoming calls, directing clients to individuals addressing specific needs
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possessions
- Promoted maintenance of professional and courteous customer interactions across reception personnel
- Monitored visitor access and maintained situational awareness to promote on-site security and safety
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Greeted customers and visitors in-person and via telephone calls
- Handled complaints and questions, and re-directed calls to other team members
- Organized and scheduled office meetings and client appointments for a team of 20 professionals, effectively accommodating hectic agendas
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Arranged travel accommodation for groups, couples, executives, and special needs clients
- Responded to clients' questions, issues and complaints and implemented appropriate solutions
Education
Foreign Trade & International Business - Business Administration and Management
Utap - Universidad Tecnologica Del Pacifico
01.2007
High School Diploma -
Incoval
Cali, Colombia01.2002
Skills
- Team meetings
- Production Training
- Simulation Leadership
- Budget Administration
- Virtual Learning Management
- Quality Standards
- Records, Organization, and Management
- Hiring and Onboarding
- Travel Package Documentation
- Travel Cost Computation
- Testing Procedures
- Forklift Driver
- Internal Audit
Certification
- Audit GPM System
- Operation training / Crown CG10K-CRON SC 3 Wheel
- Operation training / Crown TSP6500
- Practical Pharmaceutical Supply Management: LMIC Focus
- Pharmaceutical Industry Drug Regulatory Affairs (DRA)
- Basic Good Manufacturing Practices (GMP)
- GMP & GMO Audits
- How to Audit GMP System
- Inventory Management: Safety Stocks Calculation and Control
- Operation Management : Operation Scheduling
- Internal Audit ISO9001 :2015
- SENA Customer Service Course through virtual telephone communication.
- SENA English Course Discoveries Basic I
- SENA English Course Basic Discoveries II
- SENA Course English Discoveries Basic III.
- SENA Enrollment and assembly course for table service.
- SENA Course Organization of events in the Tourism sector
- SENA Techniques for reservation and hotel reception technique
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
QC Technician
The Steel Network
07.2024 - Current
Operation Associate Level II
Uniphar Logistics Usa
01.2024 - Current
Filler Machine Operator
Sinnovatek
05.2023 - 10.2023
Trainer
Millenium Print Group
08.2021 - 01.2022
Quality Lead
Millenium Print Group
04.2021 - 01.2022
Assistant Warehouse Manager
Rikkos Inc
10.2020 - 03.2021
Housekeeping Supervisor
Interstate Hotels & Resort Aimbridge
08.2019 - 07.2020
Prepared Foods Team Member
CFA Staffing
09.2018 - 08.2019
Housekeeping Supervisor
Steven Hotel
06.2013 - 01.2016
Receptionist Administrator
Mari Naves
02.2009 - 01.2012
- Audit GPM System
- Operation training / Crown CG10K-CRON SC 3 Wheel
- Operation training / Crown TSP6500
- Practical Pharmaceutical Supply Management: LMIC Focus
- Pharmaceutical Industry Drug Regulatory Affairs (DRA)
- Basic Good Manufacturing Practices (GMP)
- GMP & GMO Audits
- How to Audit GMP System
- Inventory Management: Safety Stocks Calculation and Control
- Operation Management : Operation Scheduling
- Internal Audit ISO9001 :2015
- SENA Customer Service Course through virtual telephone communication.
- SENA English Course Discoveries Basic I
- SENA English Course Basic Discoveries II
- SENA Course English Discoveries Basic III.
- SENA Enrollment and assembly course for table service.
- SENA Course Organization of events in the Tourism sector
- SENA Techniques for reservation and hotel reception technique
Foreign Trade & International Business - Business Administration and Management
Utap - Universidad Tecnologica Del Pacifico
High School Diploma -
Incoval
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