Natalia Malaver

• Promoted from Communications Coordinator within 9 months.
• Assisted in developing internal communication strategies for promoting company culture and ensure consistent messaging across the organization.
• Provided administrative support for the General Manager, including scheduling appointments and organizing meetings.
• Collaborated with senior leadership on organizational objectives and initiatives.
• Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
• Prepared and analyzed financial reports to inform budgeting and financial planning.
• Processed invoices, purchase orders, contracts, and other documentation as needed.
• Developed and maintained relationships with suppliers, vendors, and community partners.
• Assisted with event planning including determining staffing needs and ordering necessary supplies.
• Coordinated employee engagement activities to boost morale and productivity.

• Supported the fulfillment operations by serving as an outbound team member handling packing responsibilities.
• Met and exceeded productivity goals.
• Developed versatile skill set to support seamless execution of fulfillment tasks.

• Contributed to the growth campaign for OneHome Care Solutions in VA and NC as part of the pioneering group.
• Joined Conviva Care Center, prioritizing outreach goals within the Medication Adherence and Customer Experience Survey initiatives.
• Utilized a multi-line telephone system to manage incoming calls and maintain detailed records.

• Prepared grocery orders for delivery, always checking for order quality and maintaining customer satisfaction.

• Advanced from customer service role to join store support's marketing division as a Store Scan Specialist.

As a cashier,

• Efficiently processed diverse payment types including cash, credit, debit, and vouchers.
• Enhanced customer engagement through support in product searches, seamless purchases, and enrollment in Amazon Prime rewards.

As a Store Scan Specialist,

• Conducted daily audits ensuring tags accurately represent products on display.
• Produced sales-focused labels and signs on a weekly basis for Prime offers.
• Resolved technical issues related to cash registers, card scanners, and printers - submitted ticket requests as needed.

• Designed tools and visuals to support the understanding of Spanish through an imaginative travel scenario.
• Promoted academic success within a nurturing environment.
• Maintained effective communication with lead teachers to support student productivity.
• Communicated end-of-day student achievements to guardians.

• Gained specialized knowledge from training under the head lab technician.
• Produced orthodontic and prosthetic implants with wax, ceramic, and metal materials.

• Offered tailored consultations on products and services.
• Assisted customers in enrolling in loyalty programs such as BR Rewards Credit Card.

• Streamlined transaction processes to maintain compliance and customer satisfaction.
• Handled customer queries effectively through multiple communication channels.

• Contributed to the operations of Family Sunday events through an internship.
• Conducted collaborative art programs fostering family engagement through exhibition-themed projects.
• Addressed questions related to the museum.