Natalia Allen
Port Saint Lucie,FL
Summary
Dynamic service associate with a proven track record at WAWA, excelling in customer service excellence and effective communication. Recognized for enhancing customer satisfaction through tailored solutions and efficient transaction processing. A dedicated team player skilled in POS systems, consistently delivering exceptional results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Service Associate
WAWA
Port Saint Lucie, Florida
10.2023 - Current
- Utilized POS system to process orders accurately and efficiently.
- Matched appropriate resource to customer requirements to quickly address and resolve concerns, boosting satisfaction.
- Handled cash, credit card, and check payments for goods and services.
- Balanced the register at the end of each shift.
- Assisted customers with inquiries and provided product information.
- Operated cash register and processed transactions efficiently.
- Collaborated with team members to ensure smooth store operations.
- Maintained cleanliness and organization of service areas and equipment.
- Stocked shelves and replenished inventory as needed throughout shifts.
- Prepared food items following safety and quality guidelines.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Completed assigned tasks within established time frames.
- Provided exceptional customer service to ensure customer satisfaction.
- Participated in team meetings to discuss goals and objectives.
- Maintained store displays to ensure that merchandise was attractively presented.
- Adhered to all safety regulations when handling merchandise or operating equipment.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Organized backroom area by properly stacking merchandise according to company standards.
- Assisted with training new associates on processes and procedures.
- Maintained cleanliness of work areas throughout the day.
- Demonstrated product knowledge to customers by providing detailed information about products and services offered.
- Stocked merchandise and loaded and unloaded deliveries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
CASHIER
McDonald's
Port Saint Lucie, Florida
07.2021 - 10.2023
- CASHIER
- Processed customer orders efficiently at a fast-paced food service environment.
- Handled cash transactions and operated point-of-sale systems accurately.
Bridal Consultant
DAVIDS BRIDAL
West Palm Beach, Florida
06.2013 - 06.2015
- Assisted brides in selecting and fitting bridal gowns and accessories.
- Provided exceptional customer service throughout the bridal consultation process.
- Maintained knowledge of current bridal trends and styles for informed recommendations.
- Coordinated fittings and appointments to ensure smooth customer experiences.
- Managed inventory of bridal gowns and accessories to support sales activities.
- Organized fittings and alterations to ensure that garments fit properly prior to the wedding day.
- Steamed gowns and assisted brides in choosing flattering and fitting pieces.
- Sized dresses according to clients wishes.
- Managed multiple projects simultaneously while ensuring deadlines are met.
- Conducted consultations with potential clients to discuss budget, style preferences, color schemes, and other related topics.
- Displayed excellent communication skills when interacting with clients both in-person and over the phone.
- Kept detailed records of client information including measurements and payment schedules.
- Produced marketing materials such as brochures or flyers advertising services offered by company.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
Education
High School Diploma -
LAFAYETTE HIGH SCHOOL
New York, NY06-1986
Skills
- Customer service excellence
- Excellent communication
- Computer skills
- Team player mentality
Timeline
Service Associate
WAWA
10.2023 - Current
CASHIER
McDonald's
07.2021 - 10.2023
Bridal Consultant
DAVIDS BRIDAL
06.2013 - 06.2015
High School Diploma -
LAFAYETTE HIGH SCHOOL
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