Summary
Overview
Work History
Education
Certification
Languages
References
Timeline
Generic

Natalia Marcu

Chicago,Illinois

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Community Property Manager

Condominium Associations
Chicago, IL
01.2010 - Current
  • Responded promptly to resident inquiries or complaints regarding maintenance issues or condominium associations violations.
  • Coordinated owner move-in and move-out procedures, ensuring that all paperwork was completed accurately and in a timely manner.
  • Negotiated contracts with vendors for repairs, maintenance services, and other property needs.
  • Maintained detailed records of all financial transactions, including rent payments and maintenance costs.
  • Developed annual budgets for each property, analyzing income statements and expenses to identify areas of improvement.
  • Conducted regular inspections of residential properties to ensure compliance with local ordinances and regulations.
  • Enforced condominium association policies such as late fees and delinquency notices when necessary.
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, other fees, deposits and payments.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Issued non-payment notices to delinquent owners in accordance with lease, county and state regulations.
  • Facilitated owner paperwork processing and verification.
  • Updated owner and unit information to keep current in housing database.
  • Developed and maintained strong working relationships with owners to minimize hassle for both parties.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Implemented owners payment policies and pursued delinquent accounts via phone calls, emails and letters .
  • Exercised direct supervision over property staff.
  • Built relationships with service vendors and submitted associated billing statements.
  • Collected condominium association fees from residents to pay maintenance and repair costs and other expenses.
  • Worked with on-site and remote service providers to support owners requesting accommodations.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving owners, subcontractors and property management.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Prepared detailed budgets and financial reports for properties.
  • Met with clients to negotiate management and service contracts.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Supervised production of annual fees, operating expense, and real estate tax adjustments.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.

President and Sole Owner

Quality Management and Rentals
Chicago, IL
10.2007 - Current
  • Developed policies, procedures, and short-term and long-term goals for the organization.
  • Collaborated with staff members to ensure operational efficiency of the organization.
  • Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
  • Developed and executed strategic business plan to attain assigned metrics.
  • Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
  • Provided leadership and guidance on budgeting decisions to maximize resources available.
  • Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
  • Organized and facilitated board meetings, strategic planning sessions on behalf of clients.
  • Resolved conflicts between staff members by listening attentively and providing constructive feedback.
  • Analyzed financial statements and forecasts to improve programs, performance and policies.
  • Coordinated work across departments to keep teams on track with company goals.
  • Negotiated contracts with vendors for services such as IT maintenance or event catering.
  • Determined performance goals and offered tactics for achieving milestones.
  • Built talent pipeline to support business growth and enduring success.
  • Managed and oversaw leadership team to meet established KPIs and achieve objectives and key results.
  • Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.
  • Implemented new technologies to streamline organizational processes when needed.
  • Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
  • Ensured compliance with all applicable laws related to nonprofit organizations.
  • Diminished regulatory risks by strict adherence to insurance and safety regulations.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Hired, trained and mentored 9 staff members to maximize productivity.

Property Manager

Cagan Management Group Inc.
Skokie, IL
01.2004 - 02.2012
  • Handled resident complaints and expedited maintenance requests.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Exercised direct supervision over property staff.
  • Completed lease applications and verifications, notifying prospects of results.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Nurse Aide

A-Abiding Care
Park Ridge, IL
01.1997 - 12.1997
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Observed residents' behavior closely to detect any changes in mood or physical condition that require further medical attention.
  • Comforted patients and provided reassurance and encouragement.
  • Performed vital signs checks on patients such as temperature, pulse, respiration rate, and blood pressure.
  • Reported all incidents, accidents involving clients immediately to supervisor, nurse manager, charge nurse.
  • Served snacks and beverages per instructions from nursing staff.
  • Answered call lights promptly and responded to patient requests courteously and efficiently.
  • Provided patient care, including bathing and dressing.
  • Organized activities that encourage socialization among residents in long-term care facility.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Participated in team meetings with other healthcare professionals to discuss best practices for patient care.
  • Assisted nurses in providing medical treatments as directed by physicians.
  • Assisted with transferring patients from bed to wheelchair or strher.
  • Collected and documented vital signs to track current patient conditions.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Responded quickly to emergencies and followed proper safety protocols at all times.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

RN Floor Nurse

Emergency Room
Bucharest, Roamania
04.1993 - 04.1995
  • Performed wound care, catheter insertion and removal, intravenous therapy, medication administration, and other treatments as ordered by physicians.
  • Initiated admissions, transitions and discharges by communicating with colleagues as well as patients and family members.
  • Collaborated with multidisciplinary team members to ensure best possible outcomes for the patient's recovery.
  • Ensured accurate documentation of patient records according to hospital policy.
  • Assessed and monitored patients' health condition, including vital signs, physical assessments, and laboratory test results.
  • Responded to medical emergencies promptly and provided life-saving interventions when necessary.
  • Promoted continuity of care by accurately communicating patient information during shift change report times.
  • Educated families about nutrition, hygiene needs and home safety measures for successful discharge planning.
  • Provided emotional support to patients dealing with difficult diagnoses or lifestyle changes.
  • Managed multiple tasks simultaneously while providing timely responses to requests from other departments.

Education

Medical Assistant -

Carol Davila
Bucharest
11-1994

Certification

  • licensed community association property manager
  • CNA

Languages

Romanian
Professional

References

References available upon request.

Timeline

Community Property Manager

Condominium Associations
01.2010 - Current

President and Sole Owner

Quality Management and Rentals
10.2007 - Current

Property Manager

Cagan Management Group Inc.
01.2004 - 02.2012

Nurse Aide

A-Abiding Care
01.1997 - 12.1997

RN Floor Nurse

Emergency Room
04.1993 - 04.1995

Medical Assistant -

Carol Davila
  • licensed community association property manager
  • CNA
Natalia Marcu