Natalia Marshall
West Windsor Township,NY
Summary
Experience in procurements, working with vendors, accounting; Experience in financial analysis; Experience in project management and documentation; Proven skills in leadership and customer relations; Approachable, enthusiastic and willing to learn.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant to the COO
Help Ukraine/Operation Palynytsya NGO
Kyiv, NYC, Https://helpukraine22.org
02.2022 - Current
- Managed internal communications, including staff meetings, newsletters and other publications;
- Organized fundraising events such as galas, silent auctions and benefit dinners;
- Drafted reports to summarize activities and results achieved by the NGO;
- Coordinated with external stakeholders such as government agencies, private foundations and corporate donors;
- Developed strategies to increase public awareness of the NGO's mission and services offered;
- Analyzed data from surveys, focus groups and interviews to inform program development decisions;
- Worked closely with human resources to support employee management and organizational planning;
- Supported various program activities, assisting with administrative tasks.
Senior PMO Specialist, Financial Analyst
DXC Technology
10.2017 - 11.2020
- Invoicing processing, adjustments, credit memos to customers;
- Input payment history and other financial data to keep project's accounts up-to-date in system;
- Time and Resource Management system support;
- Communicated with key stakeholders to determine project requirements and objectives;
- Established initial project budgets and regularly tracked actual costs to projected costs;
- Monitor existing contracts for expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal;
- Developed contracts for legal review for presentation to senior management staff;
- Worked with team members and leadership to identify and develop process improvements;
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis;
- Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
Team Lead of Front Desk
Luxoft
Kyiv, Ukraine
11.2015 - 10.2017
- Processing and documentation;
- Hiring and managing personnel for the Front desk department;
- Procurement, finance reporting, budgeting;
- Business trips processing;
- Completed end-of-day reporting and balanced registers to maintain financial accuracy;
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Project Manager of B2B Event Company
O2O ideas
Kyiv, Ukraine
06.2015 - 10.2015
- Organization B2B events in medical services;
- Development and preparation of special offers and programs for the Companies;
- Negotiations with the clients, leading the Client after arranging the agreement;
- Building and improving a client's database, analysis, and reporting.
Senior Financial Analyst
Raiffeisen Bank Aval
Kyiv, Ukraine
06.2013 - 06.2015
- Reviewed and updated credit policies to ensure compliance with industry regulations;
- Financial analysis of loan portfolio for small and micro businesses;
- Compiled data and analyzed latest trends, identifying risks preventatively.
- Adaptation of EU legislation for Raiffeisen Bank Aval Ukraine;
- Created and updated financial reports on frequent basis to present information to leadership teams;
- Software development in cooperation with IT Team (business requirements, documentation, testing process);
- Monitored changes in laws and regulations affecting the company's operations.
Specialist of Optimization Department
Raiffeisen Bank Aval
Kyiv, Ukraine
10.2011 - 06.2013
- Optimization of bank's archive and administration of archive software;
- Implemented new processes and procedures designed to improve efficiency within the department;
- Optimization of bank's business processes to increase productivity, reduce costs and eliminate problems using methodologies of Lean and 6-Sigma;
- Reviewed and updated credit policies to ensure compliance with industry regulations;
- Drafted department reports for senior management review.
Head of Outsourcing Division of Call-center
Swedbank Group - Kyiv, Ukraine
05.2008 - 11.2008
- Outsourcing Projects Team of Contact Center: Management of Bank's outsourcing projects; Maintain contractual relationships with customer services; Development and implementation of new projects for contact center; Coordination and management of human and technological resources department; Organization of information flows between units.
Customer Service Representative, Supervisor
Raiffeisen Bank Aval - Kyiv, Ukraine
05.2005 - 05.2008
- Organization of telephone services with potential and existing clients; Working in a team of problem solution units and helping operators in dealing with complicated situations; Recruitment and training of new employees, creating regulations, manuals, guidance, creating tests.
Education
Master of Arts Law -
Kyiv National University of Internal Affairs of Ukraine
01.2009
Bachelor of Arts Law -
Kyiv State Academy of Water Transport
01.2007
Skills
- Analytical
- Client relationship management
- People skills
- Troubleshooting
- Good work ethic
- Process Improvements
- Documentation and Reporting
Certification
- Certificate in Behavioral Health, 2022, University of the People;
- Driver license.
Accomplishments
- Luxoft Leadership Academy «7 Steps to Leadership»;
- Quality Assurance - Software Testing Foundations - Brain Academy, Kyiv;
- Training «Lean, 6Sigma» (Institute for IFSS Lean Six Sigma, Green Belt Training);
- Training «Master of Telephony Communications», «Effective Sales By Phone», «Effective Activity: How to make targets and achieve them»,
- Excellent user of Microsoft Office, PowerPoint;
Languages
- Ukrainian, First Language
- Russian, First Language
- English, Professional
References
References available upon request.
Timeline
Assistant to the COO
Help Ukraine/Operation Palynytsya NGO
02.2022 - Current
Senior PMO Specialist, Financial Analyst
DXC Technology
10.2017 - 11.2020
Team Lead of Front Desk
Luxoft
11.2015 - 10.2017
Project Manager of B2B Event Company
O2O ideas
06.2015 - 10.2015
Senior Financial Analyst
Raiffeisen Bank Aval
06.2013 - 06.2015
Specialist of Optimization Department
Raiffeisen Bank Aval
10.2011 - 06.2013
Head of Outsourcing Division of Call-center
Swedbank Group - Kyiv, Ukraine
05.2008 - 11.2008
Customer Service Representative, Supervisor
Raiffeisen Bank Aval - Kyiv, Ukraine
05.2005 - 05.2008
Master of Arts Law -
Kyiv National University of Internal Affairs of Ukraine
Bachelor of Arts Law -
Kyiv State Academy of Water Transport
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