NATALIA MCLAUGHLIN
Devon,US
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
6
6
years of professional experience
Work History
Sever/Service Coordinator
Bomba Tacos & Rum
01.2022 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Food Services
JT Wilder BBQ
10.2022 - 10.2024
- Provided expert customer service at a fast-paced BBQ pop-up, guiding guests on meal planning based on budget, group size, and preferences to ensure a high-quality dining experience.
- Progressed into food preparation, handling all stages of meat trimming and seasoning for brisket, pork, ribs, chicken, and sausage; prepared signature sides including coleslaw, mac & cheese, and beans.
- Entrusted with keyholder responsibilities, including opening the restaurant, managing cash flow, and addressing operational issues during shifts.
- Coordinated catering operations by consulting with clients, determining food quantities, and arranging event logistics including equipment and setup details.
Customer Service Adjuster
Toad Hollow Athletics
06.2019 - 01.2023
- Delivered tailored customer service in a specialty swimwear retail environment, leveraging 15 years of personal swimming experience to recommend race suits, goggles, and equipment that fit customers’ needs and budgets.
- Mastered the POS system to ensure smooth, accurate transactions, including inventory coordination with a sister location to fulfill urgent customer needs.
- Assisted customers in properly fitting high-performance racing suits, providing hands-on support and education on suit care and technique.
- Maintained store presentation and operations through stocking, merchandising, tagging, organizing inventory, and handling cash drawer management during opening and closing shifts.
Event Catering Associate
Elmwood Park Zoo
12.2021 - 12.2022
- Supported on-site and off-site catered events by setting up elegant table arrangements, prepping food stations, and ensuring a visually polished event atmosphere.
- Provided high-level guest service by circulating hors d'oeuvres, answering event-related questions, and adapting quickly to client needs during weddings, corporate functions, and special events.
- Assisted with event breakdown and cleanup, including bussing tables, disassembling setups, and maintaining sanitary standards throughout the venue.
- Occasionally staffed the open bar, ensuring responsible service and customer satisfaction in line with event requirements.
Education
High School -
Conestoga High School
Berwyn, PA01.2023
Bachelor of Science - Human Resources Management
Indiana University of Pennsylvania
Indiana, PA05-2027
Skills
- Critical Thinking Skills
- Bilingual (Spanish)
- Time Management
- Telephone communication
- Client Advocacy
- Notetaking and documentation
- Needs assessment
- Detail orientation
- Active listening
- Problem-solving
- Multitasking Abilities
- Organization
Languages
Spanish
Native or Bilingual
Timeline
Food Services
JT Wilder BBQ
10.2022 - 10.2024
Sever/Service Coordinator
Bomba Tacos & Rum
01.2022 - Current
Event Catering Associate
Elmwood Park Zoo
12.2021 - 12.2022
Customer Service Adjuster
Toad Hollow Athletics
06.2019 - 01.2023
High School -
Conestoga High School
Bachelor of Science - Human Resources Management
Indiana University of Pennsylvania
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