Natalia Mendez
Lehigh Acres,FL
Summary
Motivated and dependable first generation college graduate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals as an over-achiever. An FDIAI (Florida of International Association for Identification) student member as of 2024, attending trainings and receiving certifications to further enhance knowledge and skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Home Health Aide (HHA)
Palomo Health Care
02.2022 - 12.2023
- Improved patient well-being by providing compassionate and attentive personal care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide highest quality of personalized assistance.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Head Cashier/Customer Service
Taco Pancho
08.2020 - 03.2022
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
Server/Cashier
The Royal Palace
01.2020 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Education
Associate of Applied Science - Crime Scene Technology
Florida SouthWestern State College
Fort Myers, FL05.2024
High School Diploma -
Ida S. Baker High School
Cape Coral, FL05.2022
Skills
- Bilingual
- Exceptional Customer service
- Data Collection/Entry
- Multi-line phone system
- Critical Thinking
- Situational Awareness
- Self-Determined
- Intellectual
- Interpersonal and written communication
- Team-oriented personality
Certification
- Driver's License
- Life Insurance License
- RBT Certification
- HHA Certification
- Food Safety Certification
- HME Training (8 Hours)
- Forensic Mentoring Training (2 Hours)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Associations
FDIAI Member (#5169)
Timeline
Home Health Aide (HHA)
Palomo Health Care
02.2022 - 12.2023
Head Cashier/Customer Service
Taco Pancho
08.2020 - 03.2022
Server/Cashier
The Royal Palace
01.2020 - 07.2020
Associate of Applied Science - Crime Scene Technology
Florida SouthWestern State College
High School Diploma -
Ida S. Baker High School
- Driver's License
- Life Insurance License
- RBT Certification
- HHA Certification
- Food Safety Certification
- HME Training (8 Hours)
- Forensic Mentoring Training (2 Hours)
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