NATALIA MINER
New Port Richey,FL
Summary
Experienced Lab Medical Assistant / Phlebotomist with 9 years of expertise in collecting, receiving, and processing inpatient and outpatient specimens in healthcare settings. Dedicated to delivering compassionate and professional care to patients, a detail-oriented team player with excellent organizational skills. Capable of managing multiple projects simultaneously with utmost precision.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Volunteer
Holiday Free Methodist Church
New Port Richey, FL
02.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Helper for Family With Disable Person
Personal
Tampa, FL
09.2021 - 10.2022
- Developed strong rapport with families, fostering trust and open communication during challenging times.
- Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
- Supported through emotional challenges by actively listening and providing empathetic guidance when appropriate.
- Collaborated effectively with interdisciplinary teams to develop comprehensive care plans that addressed the physical, emotional, and social needs of each client.
Customer Service
Diamond Miner Realty Management
Tampa, United States
01.2019 - 08.2021
- Provided excellent customer service, resolving concerns promptly and professionally.
- Strengthened client relationships through exceptional customer service and prompt followups.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Provided friendly, helpful customer service to over 50 customers daily, resolving escalated issues in a timely manner.
- Delivered exceptional customer service, leading to repeat bookings and referrals.
- Directed cleaning, restocking, and customer service activities.
Home Health Nurse
Volunteer
Ukraine
08.2015 - 10.2018
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
Practical Nurse
Hospital
Ukraine
01.2006 - 02.2015
- Established strong rapport with patients while maintaining professional boundaries as a trusted healthcare provider.
- Provided emotional support to patients during times of stress or crisis, fostering resilience and coping skills for long-term success in recovery.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws or injections on diverse patient populations, including pediatric, geriatric, and challenging cases around 50 per day.
- Increased patient safety by diligently documenting medical information, treatment plans, and nursing interventions.
- Streamlined nursing procedures by consistently updating knowledge of best practices and industry standards.
- Served as a mentor and preceptor for new nursing staff, guiding them through the learning process while maintaining high standards of patient care.
- Collaborated with interdisciplinary team members, ensuring seamless coordination of care for patients.
- Demonstrated adaptability and flexibility in nursing practice, adjusting care strategies as needed to best meet evolving patient needs.
Education
Basic Life Support - Certification
Red Cross
Florida 01.2024
HIPAA training -
Certification
Florida 01.2023
Phlebotomy Tech -
Certification
Tampa, FL05.2018
Nursing college -
Ukraine
Mariupol 12.1997
Skills
- Professional at collecting blood specimens from a diverse range of patients, including pediatric, neonatal, adult, and geriatric individuals
- Ensuring accurate documentation of specimen collection
- Proficient in utilizing computer information systems relevant to job responsibilities
- Demonstrates a positive attitude, fosters teamwork and collaboration, and maintains an organized and efficient approach
Certification
- Certified Phlebotomy Technician
- Basic Life Support for healthcare
- HIPAA Certification
Timeline
Volunteer
Holiday Free Methodist Church
02.2023 - Current
Helper for Family With Disable Person
Personal
09.2021 - 10.2022
Customer Service
Diamond Miner Realty Management
01.2019 - 08.2021
Home Health Nurse
Volunteer
08.2015 - 10.2018
Practical Nurse
Hospital
01.2006 - 02.2015
Basic Life Support - Certification
Red Cross
HIPAA training -
Certification
Phlebotomy Tech -
Certification
Nursing college -
Ukraine