Natalia Miranda
San Jose,CA
Summary
Eager to secure an internship using my experience with natural language processing and building web apps for non-technical users. Expanding my knowledge in coding and tech industry.
Bilingual English/Spanish medical assistant with a strong customer service background and excellent communication skills to interact with patients, staff, and physicians. Keen ability to multitask, adapt to and deal with change, prioritize and manage time effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant
Radtak
11.2024 - Current
- Helpdesk and End-User Service
- Help companies find the best service (IT-Related, email and office 365, Manage Azure Cloud, cybersecurity essentials, consulting)
- Combine AI-driven, proactive IT management with client-specific solutions to enhance business continuity and performance.
CNA II
Lucile Packard Children’s Hospital Stanford
08.2023 - Current
- Accurately observe, record and report patient information
- Adhere to the standards of nursing care and the policies and procedures of the Hospital and Department of Patient Care Services
- Assesses and documents vital signs on stable patients requiring vital signs
- Stable is defined as patients that require vital signs no more often than every 4 hours
- Assist patients with and/or provides efficient care related to activities of daily living as assigned
- Carry out responsibilities following safety guidelines for self, patient, visitors and employees
- Complete orientation program and participates in learning activities to maintain and improve knowledge skills
- Consider age-specific needs when interacting with patients and families
- Effectively communicates and interacts with patients, families, staff and members of the community from diverse backgrounds
- Contribute in a positive manner to the unit, department and hospital goals
- Demonstrate effective communication skills, especially in stressful situations
- Communicates in a compassionate manner, is patient and courteous utilizing active listening skills as well as helping to maintain a quiet patient care environment
- Ensure patient identification and an allergy band is on patient at all times
- Follow unit and departmental guidelines relate to staffing and scheduling
- Help ensure that areas and halls are child-proof (LPCH only)
- Maintain a clean, orderly and safe environment
- Orders and maintains equipment and supplies for the desk area and unit, maintains clean work areas and halls
- May provide break relief or assistance to the unit clerk as needed and if applicable
- On certain units, after cross-training in the area of rehabilitation activities, assist patients with and/or provide efficient care related to rehabilitative activities as delegated and supervised by a Physical, Occupational, or Speech Therapist
- Orient patients and family to the environment
- Perform routine patient care (hygiene, nutrition, elimination, measuring I/O's) utilizing universal precautions under the direction and supervision of a RN as assigned
Medical Assistant
Stanford Healthcare (UHA) Family Medicine Los Gatos
02.2023 - 08.2023
- Administrative Duties:
- Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians
- Schedules and edits patient physician appointments for new and returning patients
- Schedules consultations with other clinics or physicians as needed
- Greets patients and requests that patients and visitors be seated in the waiting room and communicate unexpected delays as needed
- Collects patient demographic and insurance data
- Determines and documents need for signatures for conditions of registration
- Identifies and obtains services requiring authorization and appropriate process for the payer type
- Informs new and returning patients of authorization and payment
- Collects and posts co-pays
- Obtains required signatures
- Maintains records in accordance with guidelines
- Files and retrieves chart documents
- Prints and uses scheduling reports
- Retrieves and prepares patients charts
- Prepares the necessary equipment and supplies for exam
- Maintains inventory of supplies in examination rooms, replenishes as required
- Maintains clean and orderly exam rooms, hallways and work areas
- Escorts patient to exam room; measures and records vital signs
- Prepares patients for examination or treatment and performs routine screening tests
- Explains treatment procedures to patients
- Reports patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel
- Documents clinical information, including patient phone calls and maintains accurate and complete patient documentation according to medical profession standards
- Assists physicians with procedure set-ups, patient procedures and examinations
- Administers medication by intradermal, subcutaneous, or intramuscular injections, performs skin tests, venipunctures and other technical supportive services upon the specific authorization and supervision of a licensed physician or nurse
- Collects and sends specimens to appropriate labs for testing per protocol
- Processes requests for prescription refills according to established practice
Medical Assistant Extern
Sutter Health
11.2022 - 12.2022
- Responsible for rooming patients and inform provider the reason for the patient’s visit
- Called patients to schedule appointments and document calls
- Prepared exam rooms for orthopedic surgical procedures
- Removed splints and bandages in preparation for provider examination
- Completed in-basket messages using EPIC software
- Checked-in patients for MRIs or X-rays
- Responsible for referral requests
- Faxed documents
Nanny
Care.com
03.2020 - 09.2022
- Developed activities for the kid to develop her milestones
- Prepare food for different snacks of the day
- Took her to different activities to develop her intellectual and physical skills
- Planes with the parents the teaching plan based on her age
- Provided attentive care
- Prepared the children's meals
- Made the children's laundry
- Keeped the children's areas tidy
- Assisted with schoolwork
- Planned activities
- Maintained the children's calendar
Chemistry & Statistics Private Tutor
Care.com
01.2018 - 12.2021
- Tutored high school and college students in chemistry and statistics
- Created lesson plans
- Prepared and delivered lectures, created, and supervised laboratory activities
- Evaluated student performance, maintained classroom records, met with parents, teachers, and other professionals
- Used a variety of teaching techniques, including the use of textbooks, white boards, technology integration, and hands-on materials
Runner/Server
BJ’s Restaurant and Brewhouse
12.2019 - 07.2020
- Multitasking skills to ensure guests get their orders quickly
- Organizational skills to easily locate bar patrons and tables to fulfill orders
- Provided a good customer service to the guests by making sure they received everything they asked for
- Remained on their feet for several hours, made sure that servers provided a good quality of food for the guest
- Checked every single detail of a guest order
- Remained calm under stressful situations
- Worked a fast-paced environment
Admissions and Records
California’s Great America
12.2016 - 08.2017
- Prospected, developed, and sold to new accounts within assigned geographic territory or business segment through in-person sales and service calls
- Supported and managed existing customers by offering superior customer services and follow-through for events
- Recorded customer service information in CRM system
- Performed other administrative work that furthers individual outside sales efforts including data-entry into CRM for accurate and complete client documentation
- Followed-up on communication via telephone and written, planning, and preparing for outside sales calls, preparing, and analyzing sales reports, preparing proposals and contracts
- Recommended new or different programs to meet the needs of each client including new catering options, ticket programs, or other revenue streams to meet the wishes of the client
Education
Bachelor of Science - Information Science And Data Analytics
San Jose State University
San Jose, CA07-2027
Health Science A.S. Degree - undefined
Evergreen Valley College
San Jose, CA02.2025
Medical Assisting Certificate of Achievement -
Carrington College
San Jose, CA12.2022
High School Diploma - undefined
Gunderson
San Jose, CA06.2018
Skills
- Python
- HTML
- CPR/BLS Certified
- Fast learner
- EPIC Knowledge
- Schedule coordination
- Vitals Signs
- Positive and professional
- Basic Knowledge in Billing
- Administrative support
- Injections & Phlebotomy
- Documentation and filing
- Telephone Etiquette
- Clinical/Laboratory Safety Awareness
- Handling and Accurate Recording of Payments
- Assisting in Surgical Procedures
- Microsoft Knowledge
- Preparing Patients for Examinations
- Knowledge of Medical Terminology
- Time management
- Task prioritization
- Teamwork
Certification
- CPR/BLS, 2022
- Emergency Medical Responder Certificate, 2020
- Medical Assisting Certificate, 2022
Languages
Spanish
Native or Bilingual
Timeline
Assistant
Radtak
11.2024 - Current
CNA II
Lucile Packard Children’s Hospital Stanford
08.2023 - Current
Medical Assistant
Stanford Healthcare (UHA) Family Medicine Los Gatos
02.2023 - 08.2023
Medical Assistant Extern
Sutter Health
11.2022 - 12.2022
Nanny
Care.com
03.2020 - 09.2022
Runner/Server
BJ’s Restaurant and Brewhouse
12.2019 - 07.2020
Chemistry & Statistics Private Tutor
Care.com
01.2018 - 12.2021
Admissions and Records
California’s Great America
12.2016 - 08.2017
Health Science A.S. Degree - undefined
Evergreen Valley College
High School Diploma - undefined
Gunderson
Bachelor of Science - Information Science And Data Analytics
San Jose State University
Medical Assisting Certificate of Achievement -
Carrington College
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