Natalia Mohamed
Brooklyn,NY
Summary
Experienced clerk with exceptional typing and data entry abilities and a results-driven nature. Knowledgeable about logging daily information, researching variances, and maintaining thorough records. Accuracy-driven, service-oriented, and diligent about completing tasks with little supervision.
A dedicated social worker provides exceptional professional care and implements appropriate interventions. Utilizes a variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing a strong rapport with individuals from diverse backgrounds, forming trusting relationships, and advocating for the best interests of clients.
Overview
8
8
years of professional experience
Work History
Clerk II
Georgetown Public Hospital Corporation
04.2019 - 03.2023
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Performed clerical duties such as typing, filing, processing of duty-free concessions, preparing time sheets, recommendations for transfers, updating the staff list, qualifications, change of address, change of name, and registrations.
- Prepared employment documents and contracts, prepared gratuity, managed applications, etc.
Customer Service Representative, Quality Analyst
Teleperformance
12.2017 - 04.2018
- Started as an agent and was then elevated to a quality analyst. In my capacity as an analyst, I was tasked with reviewing the calls and emails for grammatical and procedural errors.
- It enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- It resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Perpetual Inventory Clerk
Gafoors
03.2015 - 08.2016
- Checked stocks for discrepancies and also assisted in training the newer staff. I also worked as a secretary temporarily for Mr. Gafoor, after which I returned to PI.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies.
- Reduced stock shortages by maintaining accurate records of incoming and outgoing shipments.
Education
Bachelor of Science - Social Work
University of Guyana
Guyana06.2024
Skills
- Active listening
- Strategizing Techniques
- Quality Control
- Behavioral Counseling
- Client Advocacy
- Crisis Intervention
- Motivational Enhancement Therapy
- Resourceful and Creative
- Cultural Awareness
Timeline
Clerk II
Georgetown Public Hospital Corporation
04.2019 - 03.2023
Customer Service Representative, Quality Analyst
Teleperformance
12.2017 - 04.2018
Perpetual Inventory Clerk
Gafoors
03.2015 - 08.2016
Bachelor of Science - Social Work
University of Guyana
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