Natalia Mora
Queens,NY
Summary
I am hard, responsible and enthusiastic worker with a lot of abilities in areas related to customer service. I enjoy working as part of a good team and currently I am seeking a position that will expand on my skills and experiences. As Assistant I offer background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones.
Overview
2
2
years of professional experience
Work History
Front Desk - Dental Recepcionist
Elida Dental Care
Queens, NY
10.2023 - Current
- Managed front desk operations including scheduling appointments, collecting payments.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Collected payments from patients in accordance with established policies and procedures.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Verified patient's eligibility for benefits under various insurance plans.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Provided support with front office duties such as photocopying documents or scanning files.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Scheduled and confirmed patient appointments and consultations.
- Arranged documents for insurance claims.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
Assistant
Sounds Good Audiology Dr. Talley Dabakarov
Queens, New York
10.2022 - 10.2023
- Gathered and sorted data for inclusion in reports and files.
- Coordinated repairs for office equipment to keep equipment functional and running.
- Executed record filing systems to improve document management and organization.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered incoming calls and recorded accurate messages.
- Assisted organizational efforts by filing, entering data and answering phones.
- Checked stock to determine inventory levels and maintain office supply products.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Maintained front desk to provide positive first impression.
- Used scheduling software to delegate resources and manage calendars.
Education
Bachelor of Science - Industrial Engineer
Universidad Catolica De Colombia
Bogota, Colombia09.2013
Skills
- Team Collaboration
- Meeting Coordination
- Computer Skills
- Data Confidentiality
- Support Services
- Task Prioritization
- Relationship Building
- Workflow Coordination
- Cool Under Pressure
- Service Oriented
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Front Desk - Dental Recepcionist
Elida Dental Care
10.2023 - Current
Assistant
Sounds Good Audiology Dr. Talley Dabakarov
10.2022 - 10.2023
Bachelor of Science - Industrial Engineer
Universidad Catolica De Colombia
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