Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalia Morales

Kissimmee,FL

Summary

Responsible server, server assistant and bartender adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities with background in high-volume dining environments. Skilled in maintaining cleanliness, and enhancing guest satisfaction.

Overview

4
4
years of professional experience

Work History

Bartender/Server

Fonda Dulce Jesus Mio Orlando
Orlando, FL
01.2024 - 10.2024
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Server Assistant

Walt Disney World Resort
Orlando, FL
08.2021 - Current
  • Provided excellent customer service to ensure a pleasant dining experience for all guests.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
  • Executed extra duties efficiently, showcasing multitasking skills
  • Maintained up-to-date menu knowledge to accurately answer guest questions.

Restaurant Floor Runner

Sweet Paris Creperie & Cafe
San Antonio, TX
01.2021 - 05.2021
  • Completed special tasks assigned by floor runner, including to receive the orders of the cooks, to complete the decoration of the plate with different ingredients.
  • Answer customer questions and assist them with their concerns. Help with cleaning the restaurant.
  • Preparation of either the opening of the restaurant or the closing.
  • Took customer food and beverage orders, submitted to restaurant and delivered to customers.

Restaurant Waitress

La Perla Del Pacifico
San Antonio, TX
06.2020 - 05.2021
  • Assisted customers answered questions and recommended specials, wine and desserts to increase profits; selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Operated POS terminals to input orders, answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Education

Celebration High School
Celebration, FL
05.2019

BBA -

Valencia College
Orlando, FL

Skills

  • Highly organized, skilled problem solver
  • Fluent in English and Spanish
  • Team player with exceptional leadership abilities
  • Excellent customer service
  • Handling of money
  • Quick learner
  • Systems knowledge
  • Positive attitude, motivation, energy, passion
  • Customer service and satisfaction
  • Efficiency improvement

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Bartender/Server

Fonda Dulce Jesus Mio Orlando
01.2024 - 10.2024

Server Assistant

Walt Disney World Resort
08.2021 - Current

Restaurant Floor Runner

Sweet Paris Creperie & Cafe
01.2021 - 05.2021

Restaurant Waitress

La Perla Del Pacifico
06.2020 - 05.2021

Celebration High School

BBA -

Valencia College

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