Natalia Moreno

• Assisted healthcare providers in patient examinations and procedures to ensure efficient workflow.
• Managed patient scheduling and follow-up appointments using electronic health record systems.
• Conducted routine laboratory tests and processed specimens with accuracy and attention to detail.
• Maintained cleanliness and organization of examination rooms, ensuring compliance with health regulations.
• Trained new staff in office procedures and best practices for effective patient interaction and support.

• Developed tailored insurance solutions to meet client needs and enhance coverage options.
• Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
• Resolved client claims efficiently by working closely with adjusters and other stakeholders throughout the claims process.

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• Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
• Resolved customer complaints through effective problem-solving techniques, improving service quality.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Assisted customers with technical inquiries, ensuring prompt resolution of issues.
• Documented support interactions in ticketing system for accurate tracking and follow-up.
• Maintained knowledge of product updates and industry trends to improve service delivery.
• Implemented process improvements that enhanced service efficiency and reduced response times.

• Assisted customers in product selection, enhancing overall shopping experience.
• Maintained store presentation standards through effective merchandising techniques.
• Mentored junior staff on industry best practices and operational standards.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.