Natalia Nekrasova

• Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
• Controlled labor hours and inventory costs through hands-on management and proactive changes.
• Addressed and resolved customer service issues to establish trust and increase satisfaction.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Tracked food production levels, meal counts, and supply costs.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Reviewed and approved employee schedules and timesheets.
• Oversaw training of more than 25 team members.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

• Was in charge of opening brand new restaurant,
• Created Succesfull Coffee and Drink Program,
• Reviewed and approved employee schedules and timesheets.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Oversaw training of more than 20 team members.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

As an employee of the Ritz carlton I was in charge of teaching new ladies and gentlemen to provide exceptional service .

I as a lead followed standards of the company and provided great service to guests of The Ritz Carlton.

• Assessed new employee skills and strengths to provide customized training.
• Collaborated with company leaders and department managers to determine training needs.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Updated employees with latest policies, procedures and compliance standards.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.