Summary
Overview
Work History
Education
Skills
Timeline
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Natalia Norris

Austin,Texas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

General Manager

RippnerTennis
05.2020 - Current
  • Developed and implemented strategies to increase sales and profitability
  • Managed 40+ employees through reviews, new employee training, schedules, payroll, customer complaints, etc.
  • Oversee day to day operations as well as long-term operations and goals
  • Manage events such as junior camps, employee parties, adult socials, etc.
  • Swiftly and proficiently solve emergency issues for employees and customers
  • Use of ADP Payroll Services, Gmail sheets, docs, etc.

Child Care Worker

AISD
01.2019 - 05.2020
  • Communicated with parents regarding child's behavior, daily activities, and concerns
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Provided emotional support and guidance to children during difficult times
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others
  • Taught children educational games to reinforce learning of alphabets, numbers, and continuation of developmental and behavioral skills
  • Prepared and served nutritious and healthy snacks

Server

Tacos And Tequila
05.2015 - 12.2019
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Set positive tone for entire dining experience as first point of contact for incoming guests
  • Resolved customer complaints promptly and professionally to maintain positive reputation

Education

Bachelor of Arts - Psychology

St. Edwards University
Austin, TX
05.2018

Skills

  • Verbal and Written Communication
  • Staff Development
  • Client Relations
  • Safety Assurance
  • Employee Scheduling
  • Staff Training
  • Program Development
  • Project Planning

Timeline

General Manager

RippnerTennis
05.2020 - Current

Child Care Worker

AISD
01.2019 - 05.2020

Server

Tacos And Tequila
05.2015 - 12.2019

Bachelor of Arts - Psychology

St. Edwards University

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Natalia Norris