Natalia Norris
Ausn
Summary
Proactive, reliable, and quick-to-learn team member with a Bachelor of Arts in Psychology. Strong verbal and written communication skills and easy to work with. Previous experience in human relations, general management, and customer service.
Overview
10
10
years of professional experience
Work History
Benefits and Retirement Counselor
Teacher Retirement System Of Texas
02.2024 - Current
- Resolves and responds to telephone inquiries and complaints
- Determines and explains benefit options and associated taxes
- Determines, recommends, and implements appropriate actions to resolve issues and process member requests, including informing and making recommendations to members and school district officials on necessary measures
- Interprets and explains applicable TRS rules, regulations, policies, procedures, processes, and forms
- Receives and processes requests for informational booklets and forms.
- Documents and maintains member records by updating information into the computer database, including collecting and recording accurate notes for member files
- Proficient in Microsoft Office and teams, TRUST and Legacy information management systems
General Manager
RippnerTennis
05.2020 - 11.2023
- Developed and implemented strategies to increase sales and profitability
- Managed 40+ employees through reviews, weekly schedules, time off and leave requests, payroll, customer complaints, etc.
- Oversee day to day operations as well as long-term operations and goals
- Manage events such as junior camps, employee parties, adult socials, etc.
- Coordinated new employee hiring, onboarding, and training
- Swiftly and proficiently solve emergency issues for employees and customers
- Adapted easily to perform multiple management and employee roles to fill in where needed
- Created and implemented standard operating procedures for all employee roles
- Proficient in ADP Payroll Services, CANVA, G-Suite and Microsoft applications
Child Care Worker
Mills Elementary School
01.2019 - 05.2020
- Led large groups of elementary aged children through planned activities
- Communicated with parents regarding developmental and behavioral improvements or issues
- Provided social and educational guidance for grades K-5
- Secured positive well-being for all students in program care
Server
Tacos and Tequila
06.2014 - 12.2018
- Working with customers regarding allergies, meal preferences, group dining, etc.
- Providing service in a swift but welcoming manner
- Communicating and working with a team to ensure great service
- Multitasked between front of house service and back of house prep and restock to speed up service
Education
Bachelor of Arts - Psychology
St Edward's University
Austin, Texas05.2018
High School Diploma -
Stephen F. Austin High School
Austin, Texas05.2014
Skills
- Proficient in G-Suite and Microsoft Applications
- Proficient in ADP Payroll Systems
- Proficient in TRUST and LEGACY Information Management Systems
- Calendar Management
- Operations Management
- Training and Development
- Customer Service and Assistance
Timeline
Benefits and Retirement Counselor
Teacher Retirement System Of Texas
02.2024 - Current
General Manager
RippnerTennis
05.2020 - 11.2023
Child Care Worker
Mills Elementary School
01.2019 - 05.2020
Server
Tacos and Tequila
06.2014 - 12.2018
Bachelor of Arts - Psychology
St Edward's University
High School Diploma -
Stephen F. Austin High School