Natalia Nunez
Yonkers,NY
Summary
Offering exceptional organizational and interpersonal skills, eager to learn and develop in collaborative environment. Brings understanding of effective team management and ability to quickly acquire industry-specific knowledge. Ready to use and develop leadership and problem-solving skills in any role.
Overview
9
9
years of professional experience
Work History
Co-Manager
NHS Enterprise
01.2022 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Private Nanny
Stephanie Santos
03.2018 - 12.2021
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals for 3 children at once.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Store Team Member
Frannie's Goodie Shop
01.2016 - 12.2017
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Organized backroom supplies, improving efficiency in restocking efforts.
- Managed inventory, ensuring products were well-stocked and current.
- Enhanced team performance, providing feedback and coaching to peers.
- Trained new team members, ensuring they were well-prepared for their roles.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Associate of Arts - Developmental Psychology
Westchester Community College
Valhalla, NY08.2023
Skills
- Staff management
- Team leadership
- Customer service
- Decision-making
- Staff training and development
- Expense tracking
- Time management
- Verbal and written communication
- Relationship building
- Safety procedures
- Complex Problem-solving
- Inventory management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Co-Manager
NHS Enterprise
01.2022 - Current
Private Nanny
Stephanie Santos
03.2018 - 12.2021
Store Team Member
Frannie's Goodie Shop
01.2016 - 12.2017
Associate of Arts - Developmental Psychology
Westchester Community College
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