Natalia Oakley
Worcester,MA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dedicated and successful at building relationships with customers to increase business.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Nursing Student
QCC
01.2023 - Current
- Enhanced patient care by providing assistance with daily living activities and effectively communicating with healthcare team members.
- Developed strong organizational skills through careful management of multiple patient assignments and competing priorities during clinical rotations.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Medical Assistant Per Diem
Reliant Medical Group
12.2022 - Current
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Server
The Mercantile
01.2023 - 09.2023
- Answered customers' questions, recommended items, and recorded order information.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Associate of Science - Nursing
QCC
Worcester, MA12.2024
High School Diploma -
Worcester Technical High School
05.2017
Skills
Food safety practices
Quality Control
Suggestive Selling
Menu Memorization
Strong Work Ethic
Warm and Friendly
Service prioritization
Cleanliness standards
Hospitality best practices
Certification
- BLS-CPR/AED, American Red Cross - Expires 03/2025
Timeline
Nursing Student
QCC
01.2023 - Current
Server
The Mercantile
01.2023 - 09.2023
Medical Assistant Per Diem
Reliant Medical Group
12.2022 - Current
Associate of Science - Nursing
QCC
High School Diploma -
Worcester Technical High School
- BLS-CPR/AED, American Red Cross - Expires 03/2025
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