Summary
Overview
Work History
Education
Skills
Studying Sonography
Timeline
Generic

Natalia Ocano

Sierra Vista,Arizona

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

3
3
years of professional experience

Work History

Barista/Cook

BeauTea And The Bites
10.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Barista

Nirvana's Cup Of Joe
03.2021 - 06.2022
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Promoted additional items with beverages, increasing store sales.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Education

GED -

Cochise College
02.2023

Skills

  • Coffee Expertise
  • Opening and Closing Duties
  • Espresso Machine Operation
  • Cash Handling
  • Ordering Procedures
  • Beverage Preparation
  • Food Running
  • Food Preparation
  • Menu Memorization
  • Excellent Memory
  • Point of Sale Operation

Studying Sonography

I plan to go to college to get my associates degree in Sonography. I plan to be an ultrasound tech. I study frequently about Sonography/Radiology as much as I can have much as education I can about the subject. 

Timeline

Barista/Cook

BeauTea And The Bites
10.2023 - Current

Barista

Nirvana's Cup Of Joe
03.2021 - 06.2022

GED -

Cochise College

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Natalia Ocano