Natalia Ortiz
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
years of professional experience
Work History
Cash Handler
Old Navy, Gap
10.2023 - 05.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Customer Service Associate
Walgreens
12.2022 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Registered DH ( Designated Hitter ) licensed to work and help out in pharmacy when needed.
Babysitter
A Friend Of The Family
05.2022 - 08.2022
- Organized and cleaned home after activities by picking up toys and straightening up the workplace.
- Prepared healthy, age-appropriate snacks and meals.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Education
High School Diploma -
Reavis High School
6034 W 77th St, Burbank IL 604592024
Skills
- Works well in teams and independently
- Quick learner
- Good Communication Skills
- Cash Handling
- Product Restocking
- Bilingual ( English and Spanish)
Accomplishments
- Started and maintained my very own chocolate covered strawberry business.
- Earned a referral to other families due to exceptional reliability, affordable rate and positive reports.
- Was Licensed to work in pharmacy.
- Promoted to Cash Handler after only 4 months for exceptional performance.
Languages
Spanish
Native or Bilingual
Timeline
Cash Handler
Old Navy, Gap
10.2023 - 05.2024
Customer Service Associate
Walgreens
12.2022 - 09.2023
Babysitter
A Friend Of The Family
05.2022 - 08.2022
High School Diploma -
Reavis High School
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