Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Natalia Ospina

Natalia Ospina

Shorewood

Summary

Motivated and detail-oriented professional with experience in logistics, customer service, and warehouse operations. Skilled in coordinating shipping and receiving processes, supervising teams, and ensuring product quality and accuracy. Bilingual in English and Spanish with proven ability to train and guide new hires in equipment operation and workplace procedures.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Geodis
01.2025 - Current
  • Coordinate with customers and carriers to schedule inbound and outbound appointments.
  • Supervise daily warehouse operations, providing direction and support to floor staff.
  • Ensure accurate and timely shipping of products while maintaining quality standards.
  • Resolve customer and carrier inquiries efficiently to maintain strong business relationships.
  • Guide and train employees to follow company policies and best practices.

Shipping & Receiving Associate

Geodis
11.2022 - 01.2024
  • Processed inbound and outbound shipments, verifying accuracy of documentation and products.
  • Performed cycle counts and maintained inventory accuracy to support warehouse operations.
  • Collaborated with carriers and warehouse staff to ensure smooth logistics processes.
  • Operated reach truck, cherry picker, and EPJ to complete warehouse tasks efficiently.
  • Trained new hires on shipping and receiving procedures, emphasizing safety and accuracy.

Production Line Leader

Menasha Packaging Company
09.2021 - 11.2022
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Monitored and verified quality in accordance with statistical process or other control procedures.
  • Prioritized employee safety to reduce incidents.
  • Made recommendations for new or revised processes and supported implementation.

Clerk

Bancolombia
2019 - 2020
  • Assisted customers with account inquiries, transactions, and financial services.
  • Processed deposits, withdrawals, and payments with accuracy and attention to detail.
  • Maintained organized clerical records and supported administrative operations.
  • Provided high-quality customer service in a professional banking environment.

Education

High School Diploma -

Joliet Central High School
Joliet, IL

Skills

  • Warehouse Operations & Logistics
  • Shipping & Receiving
  • Customer Service & Carrier Coordination
  • Employee Training & Supervision
  • Equipment Operation: Reach Truck, Cherry Picker, EPJ
  • Part-B Certified Trainer (new hire training)
  • Bilingual: English & Spanish

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Geodis
01.2025 - Current

Shipping & Receiving Associate

Geodis
11.2022 - 01.2024

Production Line Leader

Menasha Packaging Company
09.2021 - 11.2022

Clerk

Bancolombia
2019 - 2020

High School Diploma -

Joliet Central High School

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