Summary
Overview
Work History
Education
Skills
Timeline
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Natalia Overton

Peoria,AZ

Summary

Dynamic professional with a proven track record in customer service excellence and team building, honed at Subway and through diverse roles including volunteer work and leadership training. Skilled in effective communication and analytical problem-solving, consistently enhancing customer satisfaction and streamlining support processes. Demonstrates strong interpersonal skills and a commitment to professional growth.

Overview

1
1
year of professional experience

Work History

Customer Support Specialist

Subway
05.2023 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume and chaos setting, prioritizing tasks to keep up with challenging deadlines.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Tested new software and hardware prior to deployment.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Volunteer

Saint Nino Catholic Community
03.2023 - 05.2023
  • Represented organization positively and professionally while providing community with much-needed services.
  • Approached issues proactively to best meet current and future community needs.
  • Kept case files updated, accurate and aligned with requirements.
  • Helped clients navigate social services system and access needed resources.

Leadership Student

Raymond S. Kellis Highschool
01.2023 - 05.2023
  • Conducted peer-mediations between students to help resolve conflicts and reach agreements.
  • Defined clear targets and objectives and communicated to other team members.
  • Conducted mock interviews with mentees to prepare students for live job and admissions interviews.

Education

High School Diploma -

Raymond S. Kellis
Glendale, AZ

Skills

  • Customer service excellence
  • Service support
  • Customer Response
  • Sales Support
  • Complaint Handling
  • Team building
  • Time management abilities
  • Effective Communication
  • Analytical and Methodical
  • Interpersonal Skills

Timeline

Customer Support Specialist

Subway
05.2023 - 08.2023

Volunteer

Saint Nino Catholic Community
03.2023 - 05.2023

Leadership Student

Raymond S. Kellis Highschool
01.2023 - 05.2023

High School Diploma -

Raymond S. Kellis

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Natalia Overton