NATALIA PAEZ
Elizabeth,NJ
Summary
Driven by a passion for enhancing operational efficiency and customer satisfaction, I excelled at RXO by leveraging my expertise in MS Office Suite and cross-functional collaboration, achieving a 125% quota surplus. My background includes significant roles in logistics, customer support, and data management, where I consistently prioritized data-driven insights and effective communication to drive success.
Overview
7
7
years of professional experience
Work History
Specialist, Logistics
RXO
02.2024 - Current
- Maintained accurate records of customer interactions and feedback.
- Maintain phone communication between external customers and contracted drivers/couriers.
- Monitoring progress of delivery routes
Customer Support Specialist
State of New Jersey
06.2023 - 02.2024
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Responded quickly to customer inquiries, needs and problems.
- Maximized customer satisfaction by handling customer email and telephone interactions.
Customer Service-Dispatcher
SLG Logistics for XPO Logistics
11.2019 - 04.2023
- Consistently averaged 50+ calls daily with customers and averaged 125% above quota
- Scheduled arriving shipments and maintaining updated data of upcoming shipments
- Maintained accurate records of all customer interactions for future reference.
Data Entry Specialist
NorthStar Mobile INC.
08.2019 - 11.2019
- Determined appropriate databases for completed documents and transferred files electronically.
- Generated reports on discrepancies between physical counts and computer records.
- Maintained data entry requirements by following data program techniques and procedures.
Sales-Buyer
NPRJ Toys LLC
04.2018 - 07.2019
- Researched competitors and sourced new vendors.
- Negotiated with selected suppliers to obtain lowest unit cost.
- Researched potential new suppliers in order to find the best value for goods and services.
Data Entry Specialist-RMA Supervisor
AND Global LLC
12.2017 - 03.2018
- Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved any discrepancies between source documents and entries made into the database system promptly.
Education
Business -
Pontifical Xavierian University
Bogota, Colombia01.2017
Civil Engineering -
Pontifical Xavierian University
Bogota, Colombia01.2014
Skills
- Experienced with MS Office Suite
- Business Analysis Reporting
- Data-Driven Insights
- Competent in AutoCAD Design Tools
- Cross-Functional Collaboration
- Customer Interaction
Languages
- English, Written and Oral
- Spanish, Written and Oral
Skills
I excel in the realm of customer service through a combination of skillful communication, empathy, and problem-solving prowess. I ensure that every customer feels valued and heard., I proficiently handle and prioritize multiple tasks simultaneously, ensuring each receives due attention. My multitasking skill underscores adaptability and commitment to diverse tasks.
Timeline
Specialist, Logistics
RXO
02.2024 - Current
Customer Support Specialist
State of New Jersey
06.2023 - 02.2024
Customer Service-Dispatcher
SLG Logistics for XPO Logistics
11.2019 - 04.2023
Data Entry Specialist
NorthStar Mobile INC.
08.2019 - 11.2019
Sales-Buyer
NPRJ Toys LLC
04.2018 - 07.2019
Data Entry Specialist-RMA Supervisor
AND Global LLC
12.2017 - 03.2018
Business -
Pontifical Xavierian University
Civil Engineering -
Pontifical Xavierian University
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