Natalia Peralta
Tampa,USA
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Multidisciplinary Team Coordinator
Department of Children and Families
01.2022 - 07.2025
- Coordinated and facilitated multidisciplinary staffings ensuring all required participants were notified.
- Mediated disagreements between staffing participants by using collaborative problem solving, and effective communication.
- Trained, motivated and guided on-boarding members.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
Director of Operations
Eckerd Connects
02.2021 - 12.2021
- Oversaw operations across departments and agencies, ensuring seamless coordination and efficient execution of tasks.
- Assisted with funding proposals and grant writing to support program expansion and/or sustainability.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Developed procedures to ensure that program outcome measures complied with statutorily mandated benchmarks.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored all program goals and objectives in accordance with agency standards, contract and grant compliance, and quality assurance standards.
- Defined, implemented, and revised operational policies and guidelines.
- Maintained strong relationships with stakeholders while identifying and establishing new relationships that enabled the expansion of Eckerd business.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Conducted quality reviews in order to ensure permanency goals were achieved.
Operations Supervisor
Eckerd Connects
08.2019 - 02.2021
- Responsible for the identification, developing, organizing and timely execution of lead agency related activities designed to support the day to day work of the case management providers with the goal of achieving safe and timely permanency for children involved in the child welfare system.
- Acted as Project liaison with System Stakeholders (Guardian Ad Litem, Office of Attorney General, Hillsborough County Sheriff’s Department, Developmental Services, etc...) assuring proper access to services for children and families involved in child welfare services.
- Planned, developed, implemented, and modified program procedures, guidelines and policies to achieve goals and objectives.
- Assessed and audited the quality of services provided to families involved in the system of care.
- Analyzed data to identify barriers and trends that impact the system of care. Developed recommendations and solutions.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Operations Specialist
Eckerd Connects
11.2018 - 08.2019
- Provided indirect supervision to case management agencies, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Responsible for using data to positively impact Agency performance and break down barriers case management encountered on a day to day basis.
- Reviewed and addresssed client concerns in a timely and professional manner.
- Coordinated with case management on case specific issues, evaluating current processes for effectiveness, timeliness, success of services.
- Provided guidance to all case management staff in determining and securing appropriate services based on needs assessments.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
Quality Management Specialist
Eckerd Connects
08.2016 - 10.2018
- Championed measures to prevent children from re-entering the child welfare system.
- Ensured timeliness, and effectiveness of services to families receiving welfare services through the completion case reviews on a quarterly basis.
- Provided direction and support to the Child Welfare Case Management Organizations to meet performance objectives as mandated by the Department of Children and Families.
- Ensured compliance with federal, state, and local laws, contracts, accreditation standards, and policies and procedures.
- Completed Federal and side-by-side reviews in partnership with the Department of Children and Families to assess the outcomes of the families involved in the welfare system.
- Championed a culture of excellence within the organization through ongoing education and workshops focused on quality assurance techniques.
Certified Lead Child Welfare Case Manager
Gulf Coast Jewish Family Community Services
08.2011 - 08.2016
- Assisted the case management supervisor in providing guidance and supervision to the team.
- Maintained confidentiality of sensitive information while ensuring comprehensive documentation practices were consistently followed throughout case management activities.
- Completed assessments with families to obtain information regarding their needs, and their support systems. Provided the families with appropriate referrals as needed.
- Strengthened community support networks by connecting families to appropriate resources and services.
- Improved family outcomes by conducting comprehensive assessments and developing individualized service plans.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, Florida01.2011
Associate of Arts - Liberal Arts
Hillsborough Community College
Tampa, FloridaSkills
- Operations oversight
- Strategic planning and execution
- Meeting leadership
- Problem-solving abilities
- Critical thinking
- Adaptability and flexibility
- Risk mitigation
- Teamwork and collaboration
Certification
Florida Certification Board as a Child Welfare Case Manager, 2012
Languages
Spanish
Timeline
Multidisciplinary Team Coordinator
Department of Children and Families
01.2022 - 07.2025
Director of Operations
Eckerd Connects
02.2021 - 12.2021
Operations Supervisor
Eckerd Connects
08.2019 - 02.2021
Operations Specialist
Eckerd Connects
11.2018 - 08.2019
Quality Management Specialist
Eckerd Connects
08.2016 - 10.2018
Certified Lead Child Welfare Case Manager
Gulf Coast Jewish Family Community Services
08.2011 - 08.2016
Bachelor of Arts - Psychology
University of South Florida
Associate of Arts - Liberal Arts
Hillsborough Community College
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