Summary
Overview
Work History
Education
Skills
References
Timeline
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Natalia Radenkovic

Niles,IL

Summary

Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for adaptability across various tasks.

Overview

2
2
years of professional experience

Work History

Team Member

Potbelly's Sandwich Shop
Skokie, IL
08.2024 - Current
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Promoted products through effective merchandising techniques.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Worked hard to learn required tasks quickly to maximize performance.

Server

Buffalo Wild Wings
Skokie, IL
02.2024 - 08.2024
  • Greeted guests and provided menus.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Team Member

Spirit Halloween
Niles, IL
09.2023 - 10.2023
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to maximize productivity and efficiency.
  • Greeted customers upon entering the store with friendly demeanor.
  • This job role was a seasonal position.

Crew Leader

AMC Theatres
Skokie, IL
06.2022 - 08.2023
  • Directed team of 10-15 crew members in daily operations and assigned tasks.
  • Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
  • Trained new hires on job duties, safety protocols, and company policies.
  • Responded promptly to customer inquiries concerning services provided by the crew.
  • Resolved any disputes among crew members in a professional manner while upholding company policy.
  • Delegated daily tasks to team members to optimize group productivity.
  • Established and maintained professional working relationships with employees.
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.

Education

High School Diploma -

Maine East
Niles, IL
05-2023

Skills

  • Workplace Safety
  • Customer Service
  • Cash Handling
  • Equipment Operation
  • Complaint resolution
  • Problem-Solving
  • Teamwork and Collaboration
  • Attention to Detail
  • Positive Attitude

References

References available upon request.

Timeline

Team Member

Potbelly's Sandwich Shop
08.2024 - Current

Server

Buffalo Wild Wings
02.2024 - 08.2024

Team Member

Spirit Halloween
09.2023 - 10.2023

Crew Leader

AMC Theatres
06.2022 - 08.2023

High School Diploma -

Maine East

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Natalia Radenkovic