Natalia Ramirez

• Verified patient insurance eligibility and entered patient information into system.
• Kept patient's appointments on schedule by informing provider of patient's arrival and any delays
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Obtained payments from patients and scanned identification and insurance cards
• Performed various administrative tasks by filing, copying and faxing documents.
• Reviewed and sent medical records to other physicians upon request
• Greeted and assisted patients with check-in procedures.
• Provided excellent customer service to patients and medical staff.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Responded to inquiries by directing calls to appropriate personnel.
• Resolved customer complaints using established follow-up procedures.
• Enhanced patient satisfaction by providing exceptional support and assistance during appointments.
• Reduced no-show rates through diligent appointment reminders via phone calls or email notifications according to client preferences.
• Assisted medical staff with various tasks, ensuring smooth and efficient operations.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Managed multi-line phone system and pleasantly greeted patients.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

• Started as a part time cashier in March of 2019 then a year later got promoted to Team Leader
• 3 months later, was promoted to Retail Supervisor
• Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
• Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Helped customers complete purchases, locate items, and join reward programs.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Forklift driver in the backroom; ensuring donations coming in and that they were held for 24 hours before being priced due to Covid-19
• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
• Entering inventory on a daily basis to ensure we received a truck to send out excess inventory to other stores
• Contribute in making daily production and sales goals
• Guided and motivated open/closing team by establishing and communicating responsibilities and duties to each team member.
• Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
• Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.

References

• Store Manager: Lee Carpenter (847)-724-7054
• Assistant Manager: Misan Omar (847)-724-7054

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Welcomed customers and helped determine their needs.