NATALIA RAMIREZ
Charlotte,NC
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Service Manager
Chipotle
10.2024 - 04.2025
- Responsible for the daily operations of the restaurant. Ensuring customers have a positive experience by providing quality food, good customer service, and a clean, organized restaurant
- Training, mentoring, and developing team members to provide good customer service. Managing inventory levels and ordering to ensure efficient operations
- Ensuring compliance with health and safety regulations and company policies and procedures
- Communicating with upper management, providing updates on performance, challenges, and opportunities
- Continuously seeking ways to improve and innovate processes, systems, and procedures
- Hiring and onboarding new team members
House Manager/ Personal Assistant/ Private Caregiver
Self-employeed
01.2019 - 07.2024
- Oversaw daily household operations, ensuring efficiency and adherence to established protocols.
- Managed budgets and expenses, optimizing resource allocation for household needs.
- Developed and implemented schedules for staff, enhancing workflow and productivity.
- Coordinated maintenance and repairs, ensuring a safe and functional living environment.
- Trained new staff on operational procedures, fostering a collaborative team atmosphere.
- Established communication channels with family members to address needs and preferences promptly.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Monitored, tracked and reported on individual progress with a wellness plan.
Externship/Float Medical Assistant
Gastroenterology of Greater Orlando
10.2023 - 11.2023
- I worked for 120 hours, performing clinical duties such as rooming patients, taking vitals, setting up procedures, and cleaning exam rooms.
Commissary
TBI Airport Management
11.2018 - 04.2019
- Company Overview: At Orlando Sanford International Airport.
- Stocking and restocking: Ensuring catering cars are stocked with the correct number of products and restocking as needed
- Worked effectively in fast-paced environments.
- Delivering: Delivering catering carts to the aircraft before takeoff
- Security: Complying with all security requirements of air carriers
- Collaboration: Working with other departments to ensure flights are on time
- Aircraft provisioning: Preparing aircraft catering carts and bins
- Unpacking and rotating: Unpacking pallets and rotating stock
- Communication: Communicating over a two-way radio
- Gathering equipment: Gathering equipment for assigned flights
- Retrieving carts: Retrieving inbound carts
Sales Associate
Hudson Group
03.2017 - 04.2019
- Company Overview: At Orlando Sanford International Airport.
- As a sales Associate, visual merchandising, inventory and customer services.
- Developed product knowledge to enhance customer experience and drive sales.
- Assisted customers with product selection, offering tailored recommendations based on needs.
- Collaborated with management to identify trends in customer preferences, influencing inventory decisions.
- Resolved customer complaints promptly, enhancing loyalty through effective problem-solving strategies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Medical Assistant Technician with Emphasis in Basic X-Ray
Florida Technical College
11.2023
Training
Lake Mary Health and Rehabilitation Center
12.2019
Skills
- ABILITY TO WORK AS A TEAM MEMBER, STRONG VERBAL COMMUNICATION, CUSTOMER SERVICES, INVENTORY CONTROL, STAFF SUPERVISION
- GOAL SETTING AND PLANNING PROBLEM-SOLVING, MULTITASKING, QUICK AND OPEN TO LEARN NEW ABILITIES
- POSITIVE ATTITUDE
- ADHERENCE TO HIGH CUSTOMER SERVICE STANDARS
- SKILL IN HELPING PATIENTS (ELDERLY, PHYSICALLY AND MENTALLY DISABLED) IN DAILY LIFE, KNOWLEDGE OF NUTRITION AND EXERCISE, MOTIVATIONAL SKILLS
Certification
- CMA - Certified Medical Assistant
- CPR and FIRST AID
- ServSafe Certified
Languages
Spanish
Timeline
Service Manager
Chipotle
10.2024 - 04.2025
Externship/Float Medical Assistant
Gastroenterology of Greater Orlando
10.2023 - 11.2023
House Manager/ Personal Assistant/ Private Caregiver
Self-employeed
01.2019 - 07.2024
Commissary
TBI Airport Management
11.2018 - 04.2019
Sales Associate
Hudson Group
03.2017 - 04.2019
Training
Lake Mary Health and Rehabilitation Center
Medical Assistant Technician with Emphasis in Basic X-Ray
Florida Technical College
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