Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Natalia Ramos

Bethlehem,GA

Summary

Punctual and hones with solid front office background in a fast paced environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily task while pursuing opportunities to help team improve service and reduce waste.

Overview

6
6
years of professional experience

Work History

Cashier

Arby's
02.2016
  • Provided excellent customer service by greeting customers and offering assistance
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Provided efficient and courteous service to customers
  • Performed opening and closing procedures, such as counting cash registers, restocking, and cleaning
  • Operated a cash register and accurately processed payments, returns, and solutions.

Cashier Team lead/ Dispatcher

Akins Ford
06.2018 - Current
  • Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally
  • Resolved customer issues promptly by communicating effectively with customers to identify needs and solutions
  • Delivered quick, professional, and friendly check-out experience to customers
  • Answered store phones and wrote down customer requests for deliveries, large orders, or reservations
  • Balanced cash drawer and performed daily audit procedures
  • Handled large amounts of money and supported accuracy of financial transactions
  • Maintained cleanliness of the checkout area by sweeping floors, wiping down counters, emptying trash receptacles.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Learned duties for various positions and provided backup at key times.

Education

Bachelor of English Writing & Publication with a Minor in History -

University of North Georgia- Dahlonega
05.2024

Skills

  • Organization Skills
  • Efficient in all Microsoft Word programs
  • Time Management
  • Customer Service
  • Critical thinking
  • Work Ethic and Integrity
  • Patience and Empathy
  • Reliability and punctuality
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Decision Making Aptitude

Awards

  • Akins 212 employee recognition
  • Professionalism
  • Analytical Thinking
  • Financial Reporting
  • Project Management
  • Money Handling
  • Active Listening
  • Task Prioritization
  • Reliability
  • Computer Literacy
  • Problem-Solving
  • Adaptability and Dependability

Languages

Spanish
Native or Bilingual

Timeline

Cashier Team lead/ Dispatcher

Akins Ford
06.2018 - Current

Cashier

Arby's
02.2016

Bachelor of English Writing & Publication with a Minor in History -

University of North Georgia- Dahlonega

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Natalia Ramos