Natalia Ransom
Bamberg,SC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Auto Insurance Consultant
Progressive Auto Insurance
01.2024 - Current
- Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
- Collected premiums on or before effective date of coverage.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Rural Carrier Associate
USPS Service
02.2018 - Current
- Deliver mail to rural areas
- Collected mail from customers and brought back to facility for processing and sorting.
- Met performance targets consistently through hard work and efficient handling of each stop.
- Followed strict package safety standards to protect customers and team members.
Production Assembler
Amazon
08.2015 - 12.2017
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Conducted thorough quality checks to verify conformance to specifications.
- Rotated through series of different stations based on team needs.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
Customer Service Representative
Husqvarna
01.2011 - 02.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Inbound Sales Representative
Intermedia Marketing Solutions
06.2009 - 12.2010
- Answer incoming calls for verizon residential and assist with current accounts.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Improved overall customer purchasing experiences to promote steady revenue.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Applied good listening skills to determine customer preferences and financial limits.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
diploma -
Bamberg Ehrhardt High school
Bamberg, SC05.2009
Skills
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- De-escalation Techniques
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Time management
- Multitasking
- Reliability
- Active listening
- Effective communication
- Product knowledge
- Customer relationship management (CRM)
- Ability to work independently
- Ability to prioritize work
- Exceptional follow up skills
Timeline
Auto Insurance Consultant
Progressive Auto Insurance
01.2024 - Current
Rural Carrier Associate
USPS Service
02.2018 - Current
Production Assembler
Amazon
08.2015 - 12.2017
Customer Service Representative
Husqvarna
01.2011 - 02.2014
Inbound Sales Representative
Intermedia Marketing Solutions
06.2009 - 12.2010
diploma -
Bamberg Ehrhardt High school
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