NATALIA RIBERA-FRANCO

• Monitored vital signs and reported changes to nursing staff at Morristown Medical Center.
• Assisted patients with bathing, grooming, and toileting to enhance comfort and dignity.
• Performed patient transport and repositioning with safe body mechanics.
• Supported bedside care during admissions, transfers, and discharges.
• Responded promptly to call lights and requests from patients, families, and staff to ensure timely support.
• Promptly reported newly developed symptoms, increased pain, discomfort, or other patient concerns to nursing staff.
• Demonstrated awareness of patient safety and the importance of timely escalation of changes in patient status.
• Collaborated with nursing staff to facilitate patient comfort and continuity of care during transitions.

● Provide direct patient care and clinical support across multiple Atlantic Medical Group locations, including Westfield, Clark, and Internal Medicine at the Overlook MAC Building, adapting to different clinical workflows and patient populations.

● Obtain, monitor, and document vital signs for adult and pediatric patients, promptly communicating abnormal findings or changes in patient condition to physicians and nursing staff.● Provide direct patient care and clinical support in a busy outpatient primary care setting, collaborating with physicians, registered nurses, and other healthcare professionals.

● Obtain and document vital signs for adult and pediatric patients, supporting clinical assessments and ongoing patient care.

● Perform phlebotomy and collect blood and urine specimens for laboratory testing, following appropriate collection and handling procedures.

● Promptly communicate abnormal findings, patient concerns, and changes in patient condition to providers to support timely evaluation and intervention.

● Assist with medication refill requests by preparing and pending prescriptions for provider review and authorization.

● Prepare and pend clinical orders for physician review and approval in the electronic medical record.

● Coordinate with outside healthcare facilities to obtain imaging reports, diagnostic results, and medical records for provider review.

● Manage patient telephone communications, relay concerns to appropriate clinical staff, and facilitate follow-up care.

● Handled numerous phone calls to gather imaging reports for physician review.

● Demonstrate strong interdisciplinary communication, organization, and clinical prioritization in a fast-paced outpatient environment.

• Conducted multiple EKGs on adult and pediatric patients, ensuring accurate reporting to healthcare providers.

● Provided direct patient care in a high-acuity Emergency Department, gaining experience across multiple treatment areas, including Red, Amber, Yellow, and Blue Zones.

● Collaborated closely with registered nurses and physicians to support timely interventions, patient safety, and continuity of care in a fast-paced emergency setting.

● Assisted the interdisciplinary healthcare team in caring for patients presenting with traumatic injuries, respiratory distress, cardiac emergencies, and other acute medical conditions that may need emergent assessments.

● Actively participated in emergency code responses, performing CPR and assisting nursing staff during resuscitation efforts.

● Recognized signs of respiratory distress, assisted with appropriate patient positioning, including head-of-bed elevation, and immediately escalated concerns to available clinical personnel.

● Obtained, monitored, and documented vital signs, promptly reporting abnormal findings and changes in patient condition to nursing staff.

● Performed 12-lead EKGs and promptly communicated potential rhythm abnormalities or concerning findings to physicians and registered nurses.

● Performed phlebotomy and collected blood and urine specimens for diagnostic testing, following appropriate patient identification and specimen-handling protocols.

● Assisted with safe patient transportation to diagnostic imaging departments, including CT, MRI, and ultrasound.

● Demonstrated initiative, adaptability, and strong communication skills while working alongside nursing staff during emergency procedures and routine patient care.

• Coordinated discharge planning for Care Station Medical patients
• Scheduled follow-up appointments with primary care providers
• Prepared referrals for home care and rehabilitation services
• Maintained accurate patient records, including discharge summaries, assessments and care plans.
• Reviewed discharge instructions and prescription information for accuracy and delivered to patients at checkout.

• Managed patient check-in and check-out at AMG Primary Care front desk.
• Scheduled primary care appointments and coordinated provider calendars.
• Verified insurance coverage and updated patient demographics in records.
• Answered patient calls and routed messages to clinical staff.
• Maintained electronic medical records and scanned office documents.
• Processed referrals and coordinated follow-up visits with specialists.
• Collected copayments and prepared daily billing paperwork.
• Supported HIPAA compliance and protected patient information.
• Registered new patients into the practice management system.
• Ordered office supplies and maintained inventory of medical equipment.