Natalia Ritter
St. Louis,MO
Summary
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
3
3
years of professional experience
Work History
Wellness Concierge and Studio Tech
Fitness Center, Trufusion STL
01.2021 - Current
- Guest check-in, membership sales, organization of studio
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Skilled at working independently and collaboratively in a team environment.
Studio Manager
Fitness Center, Trufusion STL
05.2022 - 08.2022
- Conducted events and reached out to businesses for partnership
- Supervised studio staff for timely, accurate and high-quality task completion.
- Recruited, trained, and developed high-performing and customer-focused team from scratch.
- Facilitated communication between clients, staff and vendors for smooth project processes.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Member Experience Associate
Fitness Center, SPENGA
01.2021 - 01.2022
- Guest check-in, conducted all new member orientation, membership sales, organization of studio
- Responded to customer calls and emails to answer questions about products and services.
- Generated account activity reports to identify upgrade and sales opportunities.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Education
Master of Science - Elementary Education
Saint Louis University - Dec 2022 Grad
St.Louis, MOHigh School Diploma -
Ladue High School -May 2018 Grad
St.Louis, MOSkills
- Interest in foreign cultures and eager to gain experience in diverse environments
- Client Experience Management
- Constructive Feedback
- Customer Relationships
- Partnership Development
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Guest Experiences
- Social Media Platforms
Languages
Spanish
Native or Bilingual
Timeline
Studio Manager
Fitness Center, Trufusion STL
05.2022 - 08.2022
Wellness Concierge and Studio Tech
Fitness Center, Trufusion STL
01.2021 - Current
Member Experience Associate
Fitness Center, SPENGA
01.2021 - 01.2022
Master of Science - Elementary Education
Saint Louis University - Dec 2022 Grad
High School Diploma -
Ladue High School -May 2018 Grad
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