Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Natalia Roberts

Thornton,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Onboarding Specialist / Customer Success Manager

Impulsify
08.2021 - Current
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created customer support strategies to increase customer retention.
  • Generated reports and communicated results to stakeholders to provide insights into customer success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.

Clinical Front Desk Operations Manager

Clinica Tepeyac
08.2019 - 08.2021
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Managed front desk maintenance of patient records and lab data.
  • Entered and updated sensitive patient information during check in and check out as well as procedures.
  • Attended staff meetings and brought issues to attention of upper management.
  • Oversaw front desk operations with eye for staff productivity, and operational efficiency.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Verification of insurance policies for medical and dental providers.
  • Assisted providers with credentialing applications to ensure providers meet privilege deadlines.
  • Implemented new workflows and procedures while also creating framework for company.

Certified Nursing Assistant

Denver Health Medical Center
08.2018 - 12.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Documented patient information and care activities in electronic health record.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Security Officer

HSS Inc / St. Joseph's Hospital
02.2017 - 03.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Certified Nursing Assistant

Genesis HealthCare
10.2015 - 01.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Education

High School Diploma -

Roosevelt High School
Johnstown, CO
06.2014

Skills

  • Termination Documentation
  • Personnel Management
  • Pre-Employment Screening
  • Talent Acquisition
  • Recruitment
  • Report Preparation
  • New Hire Onboarding
  • Performance Appraisal
  • Employment Recordkeeping
  • Employee Investigations
  • Compensation Structuring
  • Employee Hiring
  • Human Resources Support
  • Information Protection
  • Employee Relations
  • In-Person and Telephone Interviewing
  • Networking Events
  • Applicant Qualification
  • Project Management
  • Networking and Partnership Development
  • Remote Conferencing and Communication
  • Candidate Searching
  • Decision-Making
  • Documentation and Recordkeeping
  • Training Development
  • Strategic Planning

Certification

  • CHAMPS CORE Competencies for Supervisors & Managers Training.
  • CNA - Certified Nurse Assistant
  • Colorado QMAP Training (ATE)
  • Certification in Geriatric Education


Languages

Spanish
Native or Bilingual

Timeline

Onboarding Specialist / Customer Success Manager

Impulsify
08.2021 - Current

Clinical Front Desk Operations Manager

Clinica Tepeyac
08.2019 - 08.2021

Certified Nursing Assistant

Denver Health Medical Center
08.2018 - 12.2018

Security Officer

HSS Inc / St. Joseph's Hospital
02.2017 - 03.2018

Certified Nursing Assistant

Genesis HealthCare
10.2015 - 01.2017

High School Diploma -

Roosevelt High School

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