Natalia Rocha
Glendale,AZ
Summary
I am a high school student who has a 4.67 weighted GPA, is currently enrolled in community college on a full ride scholarship and have competed in DECA competitions walking away with medals. I am also a DECA officer who has managed the school store as well as the school clothing closet. I am a very hard worker who gets things done accurately and efficiently.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
School Store Manager
Apollo
Glendale, AZ
08.2025 - 03.2026
- Managed daily operations of the school store to ensure smooth functioning.
- Assisted students in selecting merchandise and provided product information.
- Organized inventory and restocked shelves to maintain product availability.
- Processed transactions accurately using point-of-sale systems.
- Trained volunteers on store policies and customer service standards.
- Developed promotional displays to enhance product visibility and appeal.
- Created promotional materials for new products or special events in the school store.
- Tracked sales data on a regular basis to identify trends and opportunities for improvement.
- Supervised student employees during their shifts in the school store to ensure proper performance of duties.
- Processed payments using cash registers or POS systems while ensuring accuracy of transactions.
- Scheduled staff shifts based on business needs while ensuring adequate coverage at all times.
- Provided customer service to students, parents, faculty members, staff, and other visitors to the school store.
- Analyzed customer feedback surveys regarding satisfaction with products or services offered in the school store.
- Assisted in developing marketing campaigns for promotions or special events related to the school store.
- Maintained a clean, organized store environment by regularly stocking shelves, cleaning surfaces, and organizing displays.
- Managed daily operations of the school store, including inventory management and cash reconciliation.
- Ensured compliance with safety regulations at all times within the school store.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Clothing Closet Manager
Apollo
Glendale, AZ
08.2025 - 03.2026
- Oversaw inventory management, ensuring adequate stock levels were maintained.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Maintained a neat and organized sales floor.
- Replenished supplies such as hangers, bags and tags when necessary.
- Prepared and maintained a clean, organized store environment, enhancing the shopping experience.
- Restocked shelves with new merchandise as needed.
Education
Apollo High School
Glendale, AZ 08.2023 - 03.2026
Maricopa Community Colleges, Glendale Community College
Glendale, AZ 05.2025 - 03.2026
Skills
- Inventory management
- Customer service
- Visual merchandising
- Cash handling
- Team leadership
- Marketing strategies
- Promotional campaigns
- Store operations
- Merchandising strategies
- Marketing initiatives
- Team leadership and coaching
- Employee training
- Promotional planning
- Advertising and marketing
- Training and mentoring
- Employee supervision and motivation
- Accurate money handling
- Operations oversight
- Multitasking and organization
- Relationship building and management
- Customer service management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Second Place DECA District competition in Principals of Hospitality
- DECA State competitor
- Top 3% of my grade
- 4.67 weighted GPA
- National Honor Society member
- Second Place Prostart management
Affiliations
- Key Club member
- National Honor Society member
- DECA member and officer
Timeline
School Store Manager
Apollo
08.2025 - 03.2026
Clothing Closet Manager
Apollo
08.2025 - 03.2026
Maricopa Community Colleges, Glendale Community College
05.2025 - 03.2026
Apollo High School
08.2023 - 03.2026