Natalia Rodriguez
Edinburg,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Experienced in an office setting and a quick learner.
Overview
5
5
years of professional experience
Work History
Home Care Provider
Estrella PHC Services
04.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Front Desk Receptionist
Rio Grande Valley Orthopedic Center
08.2018 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed appointments, communicated with clients, and updated client records.
- Submitted any and all authorizations to patients health insurances for approval.
Education
Medical Assistant
Rio Grande Valley College
Pharr, TX05.2018
Skills
- Clinical Documentation and Reporting
- Medical Charting
- Multitasker
- Excellent customer service
- Experienced in an office setting
- Quick learner
Timeline
Home Care Provider
Estrella PHC Services
04.2022 - Current
Front Desk Receptionist
Rio Grande Valley Orthopedic Center
08.2018 - 03.2022
Medical Assistant
Rio Grande Valley College
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