Natalia Rogers
Grafton
Summary
Committed to whatever role given, retail or hospitality with a passion for customer service and a genuine want to help customers have the most positive experience they can. Well versed in handling customer complaints and finding the best possible solution through excellent communication.
Overview
2
2
years of professional experience
2029
2029
years of post-secondary education
Work History
Sales Associate/Warehouse Worker
Centerra
Grafton
12.2024 - Current
- Greeted customers and provided excellent customer service.
- Worked closely and excelled in communication with my team to provide a more efficient and smooth experience for customers.
- Maintained cleanliness of store environment including floors, windows, displays.
- Learned how to do things like inventory and how to log shipments.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Loaded and unloaded shipments following safety protocols.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
Dishwasher/Hostess
Nancy's Main St Diner
Grafton
06.2023 - 11.2023
- Operated dishwashing equipment to ensure cleanliness and sanitation standards.
- Sorted and stacked dishes, utensils, and cookware for efficient processing.
- Maintained cleanliness of kitchen area and floor to support restaurant operations.
- Assisted team members during busy shifts to promote smooth workflow.
- Helped Waitresses run food if the shift was busy as well as taking drink orders and bussing tables to ensure the customers had an overall smoother experience and less wait time.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Collaborated with servers to optimize guest service flow.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Assisted servers in seating guests by escorting them to their tables.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
Word of Truth Academy
Grafton, OHAssociate of Arts - General Studies
Lorain County Community College
Elyria, OH 08.2023 - 12.2025
Skills
- Customer service
- Problem resolution
- Effective communication
- Retail store operations
- Flexible schedule
- Customer engagement
- Cash handling
- Team player
Affiliations
- 4-H (11 yrs)
- Lorain County Junior Fair board (5 yrs).
- Figure skating. (1yr)
Accomplishments
- Multiple Leadership awards through Lorain County Junior Fair Board for being a Teen leader.
- Manage the Dog department and Dog projects as a whole for Lorain County Junior Fair. Handling things like Entry forms, educating exhibitors on the rules for the year by making an informational video, ran shows, hired judges, communicated well with my consultants, and more.
Timeline
Sales Associate/Warehouse Worker
Centerra
12.2024 - Current
Associate of Arts - General Studies
Lorain County Community College
08.2023 - 12.2025
Dishwasher/Hostess
Nancy's Main St Diner
06.2023 - 11.2023
Word of Truth Academy