NATALIA ROLLINS- LE
Hutto
Summary
Enthusiastic, outgoing individual with positive attitude and expressive communication skills seeks to provide support as a multi-tasking team player.
Excellent time management skills. Complete knowledge of supplies, equipment and services ordering and inventory control. Excellent ability to solve problems. Exceptional record maintenance skills. In-depth Admin skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Office Manager
Women's Health Domain
06.2022 - Current
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Implemented staff training programs, improving employee performance and team cohesion.
Customer Service Rep
Austin Area OB/GYN
09.2019 - 03.2020
- Working at a high pace ob/gyn office, my responsibilities were greeting patients as they check-out and offering them friendly and prompt assistance while coordinating the patients care
- Follow up appointments are scheduled with the patients or arrangements are made for diagnostic testing
- Outstanding balances are collected for coinsurances
- The deposits are collected and balanced at the end of the day each day
- Also when I had time during scheduling I would help our telephone schedulers, we would on a daily basis answer anywhere from 600-1000 calls
- After my third month there, I was trained to help and take on medical records along with my check out duties
Administrative Assistant
Baylor Scott & White Health
03.2016 - 09.2019
- Scheduling and coordinating meetings, appointment and travel arrangement for one of central Texas directors
- Purchase and maintain office supply inventories while being mindful of budget
- Manage travel and expense reports for department team members
- Assisted with event planning such a quarterly PODS and RN clinic visits
Patient Service Specialist
Scott & White Healthcare
05.2012 - 03.2016
- Providing clerical support to the front office team, checking in patients and verifying their insurance and personal information is correct and up to date
- Providing patients with paperwork and help assist them to the right direction all within a timely manner
- Also helping other clerical or nursing staff with their daily tasks when needed, such as cd's, medication list and scanning in patient documents
- Was later promoted to Ob/gyn surgery scheduler, which I worked at for 3 years
- Was responsible for 11-13 doctors schedules and surgeries
- Worked with the OR team to make sure everything was set and insurance was approved prior to surgeries
- I would reschedule and adjust daily schedules if any emergency came up
- Would also set templates in Epic for yearly schedules for our providers
Administrative Assistant
Texas Animal Health Commission
01.2007 - 06.2011
- Company Overview: As part of its ongoing efforts to safeguard U.S
- Animal health, USDA initiated the implementation of the National Animal Identification System (NAIS) in 2004
- NAIS is a cooperative State-Federal-industry partnership to standardize and expand animal identification programs and practices to all livestock species and poultry
- NAIS is being developed through the integration of three components-premises identification, animal identification, and animal tracking
- The long-term goal of the NAIS is to provide animal health officials with the capability to identify all livestock and premises that have had direct contact with a disease of concern within 48 hours after discovery
- Also worked around the office doing data entry, filing, and reception duties
- As part of its ongoing efforts to safeguard U.S
- Animal health, USDA initiated the implementation of the National Animal Identification System (NAIS) in 2004
- NAIS is a cooperative State-Federal-industry partnership to standardize and expand animal identification programs and practices to all livestock species and poultry
- NAIS is being developed through the integration of three components-premises identification, animal identification, and animal tracking
- The long-term goal of the NAIS is to provide animal health officials with the capability to identify all livestock and premises that have had direct contact with a disease of concern within 48 hours after discovery
Education
Associates Degree - Applied Science Degree
Texas Culinary Academy
Austin, Texas06.2004
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Records management
- Patient billing
- CPT knowledge
- ICD-10 proficiency
- Scheduling and calendar management
Certification
- Incident Command System (NIMS) 100 & 200, USDA, Austin, TX, 01/12/07
- National Response Framework Certification, U.S. Department of Homeland Security - FEMA, Austin, TX, 03/27/08
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Front Office Manager
Women's Health Domain
06.2022 - Current
Customer Service Rep
Austin Area OB/GYN
09.2019 - 03.2020
Administrative Assistant
Baylor Scott & White Health
03.2016 - 09.2019
Patient Service Specialist
Scott & White Healthcare
05.2012 - 03.2016
Administrative Assistant
Texas Animal Health Commission
01.2007 - 06.2011
Associates Degree - Applied Science Degree
Texas Culinary Academy
Similar Profiles
Chaithra RChaithra R
Senior Software Test Engineer QA at Alegeus (CDH- Consumer Driven health care Domain)Senior Software Test Engineer QA at Alegeus (CDH- Consumer Driven health care Domain)
KRISHNA CHAITANYA K VKRISHNA CHAITANYA K V
Medical Representative at Lee Health Domain Pvt.LtdMedical Representative at Lee Health Domain Pvt.Ltd
CHRISTINA CRESPOCHRISTINA CRESPO
Patient Access Representative at Women's Care Florida, Partners In Women's HealthPatient Access Representative at Women's Care Florida, Partners In Women's Health