Proven server, adept in multitasking and exceptional customer service, enhanced guest satisfaction through personalized service and efficient workflow. Skilled in cash handling and food safety practices, I significantly contributed to seamless dining experiences. My approach has consistently resulted in increased sales and customer commendations, showcasing a strong work ethic and guest engagement expertise. Dependable
Hi, I’m
Natalia Rubio
Brooklyn,NY
Summary
Overview
1
year of professional experience
Work History
Whiskey Trader
Server and Hostess
10.2023 - Current
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Cocina Del Sur
Server
05.2023 - 09.2023
Job overview
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Streamlined order-taking process to minimize wait times for diners.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
UNIVERSIDAD COOPERATIVA DE COLOMBIAColombia
Bachelor of Science from Medicina Veterinaria Y Zootecnia
10.2023
University Overview
- Thesis: Systematic Review on the Presentation of Pulmonary Edema in Canine Myxomatous Mitral Valve Disease,2023.
Delia ZapataBogota, COL
High School Diploma
11.2016
University Overview
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Menu Memorization
- Sales expertise
- Food safety practices
- Table Setting
- Guest Seating
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Server and Hostess
Whiskey Trader
10.2023 - Current
Server
Cocina Del Sur
05.2023 - 09.2023
UNIVERSIDAD COOPERATIVA DE COLOMBIA
Bachelor of Science from Medicina Veterinaria Y Zootecnia
Delia Zapata
High School Diploma
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