Natalia Rutkiewicz
Romeoville,IL
Overview
9
9
years of professional experience
Work History
Process Assistant
Amazon Fulfillment Center
01.2023 - Current
- Coordinated day-to-day workflow across inbound and outbound Fluid operations, ensuring consistent inventory flow through Receive, Stow, Pick, Pack, and Ship functions.
- Led and supported a team of 30+ associates, providing on-the-floor training, task delegation, and real-time problem resolution to maintain productivity and quality standards.
- Utilized internal Amazon systems to monitor KPIs, track performance metrics, and identify process improvement opportunities.
- Served as the first point of contact for escalations, quickly addressing bottlenecks, equipment issues, and safety concerns to minimize downtime.
- Partnered with Area Managers and Learning teams to support process updates, onboarding, and cross-training initiatives.
- Enforced Amazon’s safety standards and operational compliance policies, contributing to a culture of accountability and continuous improvement.
- Streamlined workflow processes to enhance operational efficiency across multiple departments.
- Implemented training programs for new hires, improving onboarding experience and knowledge retention.
Ship Clerk
Amazon Fulfillment Center
04.2022 - Current
- Supported outbound operations by coordinating shipping activities, including trailer check-in/check-out, yard management, and documentation for outbound loads.
- Maintained accurate records of trailer moves and dock assignments using internal Amazon systems such as YMS (Yard Management System).
- Communicated with carriers, yard drivers, and operations managers to ensure timely and accurate movement of freight in a high-volume environment.
- Monitored trailer flow to prevent bottlenecks and ensure compliance with shipping schedules and appointment windows.
- Conducted audits and reconciliations of shipping documentation to maintain inventory accuracy and compliance with carrier requirements.
- Assisted in training new clerks and associates on standard operating procedures, safety protocols, and system use.
- Acted as a liaison between shipping, yard, and dock teams to resolve issues and ensure smooth daily operations.
Progress Guide (PG)
Amazon Fulfillment Center
08.2022 - 01.2023
- Served as a key performance leader on the floor by monitoring associate productivity, identifying workflow gaps, and ensuring timely task completion across operations.
- Used Amazon systems (such as APT, ADAPT, and Labor Planning tools) to track real-time progress, support goal alignment, and inform labor reallocation decisions.
- Provided on-the-spot coaching and feedback to associates to improve scan rates, reduce errors, and reinforce adherence to Standard Operating Procedures (SOPs).
- Partnered with Process Assistants and Area Managers to maintain labor balance, especially during peak volume and shift transitions.
- Led stand-up meetings and check-ins to communicate shift goals, progress updates, and motivational messages to drive engagement and focus.
- Documented and reported on performance trends and workflow issues to support data-driven improvements and operational planning.
- Acted as a role model for safety, quality, and productivity, contributing to a culture of accountability and continuous improvement.
Cashier/ Sales Floor Associate
Tjmaxx
11.2017 - 10.2022
- Delivered excellent customer service by assisting shoppers with locating merchandise, answering product questions, and providing styling or gift suggestions.
- Maintained organized, well-stocked, and visually appealing sales floor by restocking shelves, folding apparel, and following company merchandising standards.
- Processed returns, price checks, and inventory lookups using POS and handheld systems while maintaining accuracy and efficiency.
- Monitored fitting rooms, ensured merchandise was returned to the floor properly, and provided prompt assistance to customers as needed.
- Collaborated with team members to meet daily recovery and zone maintenance goals, especially during high-traffic and seasonal periods.
- Followed loss prevention policies and reported any suspicious activity to maintain a safe and secure shopping environment.
- Assisted with backroom organization, inventory prep, and setup of promotional displays to support storewide sales events.
Assistant Manager
Dunkin Donuts
02.2019 - 08.2022
- Supervised daily store operations, ensuring efficient workflow, adherence to company standards, and delivery of exceptional customer service during high-volume shifts.
- Trained, coached, and supported a team of crew members on store procedures, product preparation, cash handling, and customer interactions.
- Managed opening and closing duties, including inventory counts, cash drawer reconciliation, and preparing deposits in accordance with company policies.
- Monitored product levels and placed supply orders as needed to maintain smooth operations and minimize waste.
- Resolved customer concerns professionally, turning negative experiences into positive outcomes and promoting guest satisfaction and loyalty.
- Enforced safety, cleanliness, and food handling protocols to meet health code regulations and brand standards.
- Collaborated with store management to implement promotional campaigns and meet weekly sales and labor targets.
Hostess Cashier
Buffalo Wild Wings
08.2016 - 03.2017
- Welcomed guests warmly and managed seating arrangements using reservation systems to ensure efficient table turnover and minimal wait times.
- Handled customer payments accurately, processed cash, credit, and digital transactions, and balanced the cash drawer at shift end with 100% accuracy.
- Answered phones, scheduled reservations, and provided guests with menu information and wait time estimates in a fast-paced environment.
- Communicated effectively with servers, kitchen staff, and management to support smooth front-of-house operations during peak service hours.
- Resolved customer concerns professionally and promptly, maintaining high levels of guest satisfaction and repeat business.
- Maintained a clean and organized host and cashier station, ensuring compliance with safety, hygiene, and brand standards.
- Assisted with opening and closing procedures, including cash reconciliation, dining area setup, and end-of-day reporting.
Education
High School Diploma -
Plainfield East Highschool
Plainfield, IL05-2019
Skills
- Workflow management
- Assignment delegation
- Management support
- Performance monitoring
- Attendance tracking
- Process documentation
- Scheduling coordination
- Supplier relations
- Data entry
- Verbal and written communication
- Workflow design
- Staff mentoring and coaching
- Multitasking and time management
- Clear communication
- Excel spreadsheets
- Critical thinking
- Meeting participation
- Spreadsheet tracking
- Correspondence writing
- Shipping and receiving
- Shipping software
- Warehouse safety
- Shipping procedures
- Freight knowledge
- Carrier coordination
- Safety and compliance
- Teamwork and cooperation
- Self-motivated and independent
- Attention to detail
- Effective communication
- Time management
- US Driver's license
- Warehousing operations
- Shipment tracking
- Shipping documentation
- Coaching and mentoring
- Innovation and creativity
- Process mapping
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Memory retention
- Safe food handling
- Menu memorization
- Team collaboration
- Sales expertise
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Suggestive selling
- Guest relations management
- Task prioritization
Education and Training
true
Languages
Polish
Native or Bilingual
Timeline
Process Assistant
Amazon Fulfillment Center
01.2023 - Current
Progress Guide (PG)
Amazon Fulfillment Center
08.2022 - 01.2023
Ship Clerk
Amazon Fulfillment Center
04.2022 - Current
Assistant Manager
Dunkin Donuts
02.2019 - 08.2022
Cashier/ Sales Floor Associate
Tjmaxx
11.2017 - 10.2022
Hostess Cashier
Buffalo Wild Wings
08.2016 - 03.2017
High School Diploma -
Plainfield East Highschool