Natalia Sanchez
freeport,New york
Summary
Dynamic and customer-focused professional with proven expertise in customer service and cash handling, honed at Fulton Restaurant and Monarch Clothes. Excels in fostering customer relationships, ensuring transaction accuracy, and collaborating effectively with teams. Demonstrates exceptional work ethic, bilingual communication skills, and a knack for problem-solving, significantly enhancing customer satisfaction and repeat business.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
2
2
years of professional experience
Work History
Cashier/Server
Fulton Restaurant
08.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Sales Associate
Monarch Clothes
03.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree -
Freeport High Schools
Freeport, NY06-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Order taking
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Fluent bilingualism
- [Language] translation
- Retail experience
Accomplishments
- Trained and mentored 100 employees.
- Resolved product issue through consumer testing.
- Achieved 100% of sales quote.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
Spanish
Full Professional
Timeline
Cashier/Server
Fulton Restaurant
08.2024 - 12.2024
Sales Associate
Monarch Clothes
03.2023 - 05.2024
No Degree -
Freeport High Schools
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