- Cooking
- Food Tourism
- Community Cleanup
- Gym Workouts
- I like looking at the stars and learning about constellations
- I like working with my hands and fixing things
- Music
- Watching Movies and TV Shows
- Outdoor Recreation
- Food Photography
- I have a passion for photography and editing photos
- Playing Sports
Natalia Santos
Fresno,CA
Summary
Dynamic leader with a proven track record at SHASA, excelling in operations management and team leadership. Enhanced customer satisfaction and safety procedures, mentoring future leaders, and fostering significant relationships. Skilled in strategic planning and staff development, achieving goals through effective decision-making and communication.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in any role.
Overview
3
3
years of professional experience
Work History
Manager
SHASA
04.2021 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Associate of Business Administration - Business Administration
UNIVERSIDAD CAPITAL DE ESTUDIOS SUPERIORES
Zamora06-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Operations management
- Relationship building
- Strategic planning
- Product management
- Emergency response
- Clear communication
- Coaching and mentoring
- Work prioritization
- Inventory management
Accomplishments
- Supervised team of 24 staff members.
- Resolved product issue through consumer testing.
Interests
Timeline
Manager
SHASA
04.2021 - 04.2024
Associate of Business Administration - Business Administration
UNIVERSIDAD CAPITAL DE ESTUDIOS SUPERIORES
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