Natalia Saunders

Employee Experience:

• Developed and owned culture/office experience for all team members.
• Coordinated activities and events with other satellite locations (Chicago, Washington D.C, N.Y., Maine, Haverhill, MA, Sturbridge, MA).
• Managed day to day operations of Massachusetts offices and provided general administrative support as needed.
• Managed onboarding of new hires and conducted monthly orientations.
• Reworked new team members Orientation for a more efficient and streamlined presentation and coordinated with leaders for successful launching.
• Planned and coordinated all service days for team members across the country, providing variety of options and venues to best support all.

Office and Facilities Management:

• Acted as point person for building and property management and all vendors.
• Coordinate all logistics, furniture and other supplies with internal IT and external vendors.
• Managed ongoing relationships with vendors and service providers.
• Organized and schedule office wide meetings and events.
• Maintained and order all supplies and coordinate food orders.
• Manage FedEx account and handle shipment of outgoing business related packages.
• Coordinated safe return to work, which includes coordination of in-house COVID testing staff.

• Led facility management staff and consultants in producing plans that focused on all aspects of facility operations, including setting priorities and job assignments.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Conducted monthly inspections of facility grounds, external structure, systems, and equipment.
• Supervised staff of 12, including Environmental Team and Mail Distribution in day-to-day activities.
• Established and administered annual budget with effective controls to prevent overages and support sustainability objectives.
• Served instrumental role in organizational transformation and implementation of changes throughout closings and restructuring of business models and functions due Covid 19 Pandemic.

• Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
• Hosted, catered and successfully ran weekly "Healthy Monday Lunch" and Weekly Happy hour for a staff of 30.
• Organized and successfully executed quarterly team building and Holiday party events.
• Produced professional letters, presentations and spreadsheets.
• Created diversity program for the New England division, implementing sensitivity training to employees, implemented LGBTQ friendly measures at venues and partnered with various foundations to fundraise and volunteer to LGBTQ causes.
• Collaborated closely with marketing to effectively launch new monthly LGBTQ friendly events.
• Assigned projects to administrative staff, boosting office productivity and streamlining processes.
• Monitored vendors to maintain competitive pricing and efficient deliveries.
• Supported clerical needs of staff of more than 30 bookers, accounting and marketing departments, including taking messages, scanning documents and routing business correspondence.
• Efficiently managed incoming and outgoing correspondence and packages to support smooth daily operations.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Organized company meetings and scheduling for different departments.

• Transported children to and from school, extra-curricular activities and play-dates.
• Prepared healthy and well balanced meals and snacks for children.
• Coordinated after-school activities and transportation for two children for practices and events.
• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
• Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities., Arranged special accommodations for guests, including restaurant reservations and tours.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Received and routed incoming mail and packages to target personnel without delay to promote timely business actions.
• Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
• Translated customer and internal documents to facilitate communication amongst members.

• Directed phone calls, guests and mail to specified employees.
• Created agendas, took minutes and prepared documents for meetings.
• Set up, maintained, optimized and purged physical and electronic filing systems to keep records compliant and current.
• Greeted visitors and answered telephone calls as public face of ZTE Mexico's office with telecommunication professionals.
• Oversaw maintenance and repairs of office equipment, including computers, copying machines, conference call equipment, etc.
• Screened visitors and calls to minimize disruption for office personnel.

• Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Translated customer and internal documents to facilitate communication amongst members.
• Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.