Natalia Sayles
Covington,GA
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Manager
Travelers Aid Of Metropolitan Atlanta
2024.03 - Current
- Conducted client intake, to include obtaining all required documents, assessments, housing plan development, and facility placement.
- Contributed to Identifying barriers to housing
- Developed client housing plans that overcome barriers to housing and result in the client entering mid-term master leasing or long term housing
- Met in-person with each client at least once a month to ensure they are making progress toward their housing plan goals
- Conducted weekly phone, email or text contact with each client to provide additional support Conduct home visits at least once a month
- Provided a bridge to supportive resources to efficiently assist with medical care, case management, mental health care, and substance abuse services
- Work cooperatively with all HOPWA programs and other programs that are linked to assist the client
- Perform crisis counseling
Maintain ongoing communication with referring and partner case managers and agencies
- Documented and maintained current client information in HMIS, case files, service reports, etc. Ensure all client files are accurate and complete
- Worked closely with team members to identify safe, affordable housing and supportive housing Maintain current contact information on all current and prior clients in the HOPE Atlanta required databases (includes name, address, telephone, family and friends information)clients and their families
- Worked to resolve problems or concerns between resident and residential provider Provide data and statistics to Manager for weekly, monthly and quarterly reports or as needed
Case Manager/Residential Advisor
Gwinnett Children Shelter (Home of Hope)
2023.06 - Current
- Assessed clients needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to community resources.
- Monitored client progress through regular follow-up contacts.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Participated in professional development activities related to case management best practices.
- Reviewed and verified applicant eligibility for the program.
- Monitored rental assistance contracts and ensured compliance with regulations.
Housing Specialist
Nan McKay Project
2022.01 - 2023.05
- Managed assigned caseloads of HCV participants
- Conducted annual recertification's within the required time frames
- Completed interim recertification's as required
- Conducted participant briefings
- Processed and monitored participant moves to a new dwellings
- Determined housing assistance payment and tenant rent calculation
- Educated participants on program requirements and family obligations
- Resolve concerns between owners, tenants and the Public Housing Authority (PHA)
- Process all transactions within the PHA’s required business systems
- I provided excellent customer service to participants, landlords, co-workers, clients and vendors
- Maintained an effective/ positive communication amongst participants, property owner/managers to explain regulations and violations and options to resolve violations
Education
BACHELOR OF ARTS (B.A.) IN COMMUNICATION -
The College of New Rochelle
NY, NY06.2017
Skills
- DCA (Housing choice Voucher) Training
- HMIS Certified
- Wage Match
- Team Leader
- Sales Growth Strategic
- Case Management
- Discharge Planning
- Needs Assessment
- Performance Tracking
- Client Advocacy
- Problem-Solving
- Crisis Intervention
- Organization and Multitasking
- MS Office
- Social Work
- Annual Case Reviews
- Community Resources
Certification
HMIS Certified
Timeline
Case Manager
Travelers Aid Of Metropolitan Atlanta
2024.03 - Current
Case Manager/Residential Advisor
Gwinnett Children Shelter (Home of Hope)
2023.06 - Current
Housing Specialist
Nan McKay Project
2022.01 - 2023.05
BACHELOR OF ARTS (B.A.) IN COMMUNICATION -
The College of New Rochelle
HMIS Certified
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