Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard Supervisor
Innovative Attraction Management
06.2024 - Current
Scheduled lifeguards to provide adequate coverage of pool areas during operating hours.
Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
Improved staff performance through regular training sessions and skill assessments.
Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
Conducted regular audits of lifeguard certifications, guaranteeing compliance with industry standards and regulations.
Psychiatric Technician
Pasadena Villa Psychiatric Residential Treatment
01.2023 - Current
Monitored patients' physical and emotional well- being, reporting unusual behavior or physical ailments to medical staff.
Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
Charted on each patient daily.
Provided therapeutic activities to patients such as music therapy, art therapy, recreational activities, and talk therapy.
Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
Recreation Coordinator
Walt Disney World
11.2021 - 05.2024
Scrutinized the pool area for signs of patron distress and acted quickly during emergencies to avoid potential injuries or fatalities
Provided assistance in the development of new recreational activities or programs
Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
Effectively resolved customer complaints or concerns promptly, demonstrating commitment to providing exceptional service at all times.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, Florida
01.2022
Associate of Arts -
Palm Beach State College
Boca Raton, Florida
01.2020
Skills
Individual and group therapy
Direct patient care
Activities of daily living (ADL) assistance
Proficient in Microsoft Word
Proficient in Excel
Team management
Certification
Crisis Prevention Intervention (CPI).
First Aid/CPR.
Timeline
Lifeguard Supervisor
Innovative Attraction Management
06.2024 - Current
Psychiatric Technician
Pasadena Villa Psychiatric Residential Treatment
01.2023 - Current
Recreation Coordinator
Walt Disney World
11.2021 - 05.2024
Associate of Arts -
Palm Beach State College
Crisis Prevention Intervention (CPI).
First Aid/CPR.
Bachelor of Science - Psychology
University of Central Florida
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