Natalia Seliga
Orlando,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard Supervisor
Innovative Attraction Management
06.2024 - Current
- Scheduled lifeguards to provide adequate coverage of pool areas during operating hours.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Improved staff performance through regular training sessions and skill assessments.
- Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Conducted regular audits of lifeguard certifications, guaranteeing compliance with industry standards and regulations.
Psychiatric Technician
Pasadena Villa Psychiatric Residential Treatment
01.2023 - Current
- Monitored patients' physical and emotional well- being, reporting unusual behavior or physical ailments to medical staff.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Charted on each patient daily.
- Provided therapeutic activities to patients such as music therapy, art therapy, recreational activities, and talk therapy.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
Recreation Coordinator
Walt Disney World
11.2021 - 05.2024
- Scrutinized the pool area for signs of patron distress and acted quickly during emergencies to avoid potential injuries or fatalities
- Provided assistance in the development of new recreational activities or programs
- Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
- Effectively resolved customer complaints or concerns promptly, demonstrating commitment to providing exceptional service at all times.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, Florida01.2022
Associate of Arts -
Palm Beach State College
Boca Raton, Florida01.2020
Skills
- Individual and group therapy
- Direct patient care
- Activities of daily living (ADL) assistance
- Proficient in Microsoft Word
- Proficient in Excel
- Team management
Certification
- Crisis Prevention Intervention (CPI).
- First Aid/CPR.
Timeline
Lifeguard Supervisor
Innovative Attraction Management
06.2024 - Current
Psychiatric Technician
Pasadena Villa Psychiatric Residential Treatment
01.2023 - Current
Recreation Coordinator
Walt Disney World
11.2021 - 05.2024
Associate of Arts -
Palm Beach State College
Bachelor of Science - Psychology
University of Central Florida
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