Natalia Siles-Cohello
Key Largo,FL
Summary
Delivering exceptional customer service and maintaining high standards in fast-paced environments. Skilled in anticipating guest needs, resolving issues promptly, and creating inclusive experiences. Adaptable, detail-oriented, and fluent in two languages. Known for reliability, teamwork, and commitment to excellence. Eager to contribute to the success of creating memorable experiences.
Overview
8
8
years of professional experience
Work History
Recreation Coordinator
Ocean Reef Club
2023.05 - Current
- Scheduled events in recreation facilities and monitored facility conditions.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Established team rosters, scheduled leagues and tournaments and enforced the club rules and regulations.
Catering
Aramark Food Services
2022.09 - 2023.05
- Provide food and beverages to different events at a remote location, including tables, equipment, and providing service.
Information Desk/ Conference Services
Smith Student Center
2021.08 - 2023.05
- Services including customer service support such as greeting and providing information to customers and visitors
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
SRUDT Student Director
Slippery Rock University Dance Department
2021.08 - 2023.05
- Develop dance programs for concerts and dress rehearsals.
- Email dancers/choreographers and coordinate rehearsal schedules.
Student International Orientation
Office Of Global Engagement
2022.08 - 2023.01
- Greet new students, assist with residence hall check-in, give students their orientation folder upon arrival, and give campus tour.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
Recreation and Entertainment Coordinator
The Quechee Club
2022.05 - 2022.08
- Responsible for planning, organizing, supervising, and evaluating assigned activities to provide a comprehensive recreational program for individuals and groups of all ages, and for maintaining effective relations with other groups.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
Cashier
Q’Barato Grocery Store
2019.01 - 2019.12
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Stocking Clerk
Q’Barato Grocery Store
2015.01 - 2018.04
- Controlling expiration dates of products to maintain a safety environment
- Answered customer questions and provided detailed product information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Arts - Dance
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2023
Bachelor of Science - Resort, Recreation, And Hospitality Management
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2023
Skills
- Exceptional communication and networking skills
- Successful working in a team environment, as well as independently
- Organize and coordinate activities/events
- Applicable dance background and fluidity on stage
- Proactive problem solver
- Enthusiastic attitude
- Customer service experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Recreation Coordinator
Ocean Reef Club
2023.05 - Current
Catering
Aramark Food Services
2022.09 - 2023.05
Student International Orientation
Office Of Global Engagement
2022.08 - 2023.01
Recreation and Entertainment Coordinator
The Quechee Club
2022.05 - 2022.08
Information Desk/ Conference Services
Smith Student Center
2021.08 - 2023.05
SRUDT Student Director
Slippery Rock University Dance Department
2021.08 - 2023.05
Cashier
Q’Barato Grocery Store
2019.01 - 2019.12
Stocking Clerk
Q’Barato Grocery Store
2015.01 - 2018.04
Bachelor of Arts - Dance
Slippery Rock University of Pennsylvania
Bachelor of Science - Resort, Recreation, And Hospitality Management
Slippery Rock University of Pennsylvania