NATALIA SILVA
Sacramento,CA
Summary
Bilingual and motivated professional with experience in customer-focused roles and direct sales, currently studying Marketing and Sales. Strong interest in building a career in the sales and marketing of financial products and services. Skilled in relationship-based communication, customer needs assessment, and trust-building with diverse clients. Highly coachable, disciplined, and committed to continuous learning and professional growth.
Overview
9
9
years of professional experience
Work History
Nanny / Childcare Provider
Nanny / Childcare Provider
Sacramento
04.2021 - Current
- Established and nurtured trust-based relationships with families for long-term engagement.
- Assessed client needs to tailor personalized services effectively.
- Maintained proactive communication with clients to ensure service continuity and referrals.
- Addressed concerns and objections professionally while managing schedules and agreements.
Independent Childcare Business Owner
Independent Childcare Business Owner
Bogota
01.2017 - 05.2019
- Developed and managed a service-based business focused on client acquisition and retention.
- Conducted intake conversations, promoted services through referrals and networking, followed up with clients, and managed pricing, scheduling, and payments.
Direct Sales Representative
Direct Sales Representative - Beauty Products
04.2018 - 04.2019
- Executed direct sales of beauty products through relationship-building strategies.
- Conducted warm outreach to identify potential clients and present product benefits.
- Generated referrals by cultivating strong customer relationships and ensuring satisfaction.
- Managed the full sales cycle, from prospecting to closing deals and follow-ups.
Education
Digital Marketing & Sales Studies -
Folsom Lake College
Folsom, CASkills
- Relationship-based sales
- Warm calling and referral generation
- Customer Needs Assessment
- Value-Based Selling
- Follow-Up & Client Retention
- Bilingual Client Communication
- Time Management
- Coachability
- Customer engagement
- Active listening
- Negotiation
Languages
- Spanish, Native
- English, Professional Working Proficiency
Timeline
Nanny / Childcare Provider
Nanny / Childcare Provider
04.2021 - Current
Direct Sales Representative
Direct Sales Representative - Beauty Products
04.2018 - 04.2019
Independent Childcare Business Owner
Independent Childcare Business Owner
01.2017 - 05.2019
Digital Marketing & Sales Studies -
Folsom Lake College