Natalia Smaczniak
Summary
Detail-oriented and customer-focused professional with 6 years of experience in customer operations, support, and process improvement. Proven ability to manage customer relationships, resolve issues efficiently, and streamline operations to enhance customer satisfaction and company profitability. Skilled in optimizing logistics workflows, reducing costs, and enhancing overall supply chain performance. Strong communication and leadership skills with a track record of collaborating across teams to ensure seamless service across all customers.
Overview
6
6
years of professional experience
Work History
Customer Operations Specialist
Molo Solutions
07.2019 - Current
- Developed comprehensive reports on key performance metrics, providing valuable insights for leadership teams
- Improved overall operational efficiency, contributing to company growth and success
- Lead the incident management process, ensuring timely identification, escalation, and the resolution of critical issues to minimize service disruption and maintain operational continuity
- Coordinated with various departments to resolve complex customer issues, ensuring timely and accurate resolution
- Provided front-line support to customers by answering inquiries, scheduling appointments, and processing orders while maintaining strong relationships
- Function as the main point of contact to serve the operational and logistical needs of 5 Fortune 500 companies
- Implemented several company-wide Standard Operating Procedures (SOP) to maximize efficiency across all departments
- Conducted regular audits and generated detailed reports to track operational performance, identify areas for improvement, and ensure compliance with company policies and procedures
Sales Support Specialist
Medix
08.2018 - 07.2019
- Provided on-going support to the sales by working simultaneously on multiple sales projects that required extensive attention to detail while also assisting with marketing projects for the Alidade Group
- Conducted market research, compiled data, and gathered competitive intelligence to assist sales efforts
- Identified new business opportunities when evaluating prospects by facilitating in daily cold-calls, email campaigns, and COL letter distribution addressing C-level executives in large healthcare systems across the nation
- Expedited contract negotiation processes by reviewing, editing, and preparing critical documents for management approval
Education
Bachelor of Science - Business Administration
Illinois State University
Normal, IL05.2018
Skills
- Teamwork and Collaboration
- Customer Service & Support
- Problem-solving Skills
- Time Management
- Attention to Detail
- Reporting and Documentation
- Process Improvement
- Task Prioritization
- Market Awareness
- Excellent Communication and Interpersonal Skills
- Proficient in Microsoft Office Suite
Languages
Polish
Native or Bilingual
Timeline
Customer Operations Specialist
Molo Solutions
07.2019 - Current
Sales Support Specialist
Medix
08.2018 - 07.2019
Bachelor of Science - Business Administration
Illinois State University
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