Natalia Smith

Determine liability and coverage:.

Analyze policy terms and conditions and research to determine the extent of the company's liability and coverage for the claimed loss.

Coordinated claims processing, facilitating communication between clients and insurance providers for timely resolutions.

Document and report:

Maintain accurate and organized records of all investigation findings, assessments and preparing detailed reports. Prepared insurance claim forms or related documents and reviewed for completeness.

Provide customer service:

Address policyholder inquiries and concerns professionally and guide throughout the claims process.

Improved customer satisfaction by efficiently processing insurance claims.

Notified insurance agents and accounting departments of policy cancellations and changes.

• Developed and maintained comprehensive list of news media and community contacts.
• Supervised and coordinated marketing activities, advertising programs and promotions.
• Communicated with media weekly to build relationships
• Assisted with marketing strategy development to increase customer engagement.
• Used various social media platforms for media.
• Performed role as liaison/translator with foreign media associations.

• Designed customized travel itineraries based on client preferences and budget constraints.
• Coordinated logistics for multi-destination trips.
• Built strong relationships with clients through exceptional communication.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Collected, handled and documented payments for travel services.
• Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
• Followed up with customers to increase customer service with travel plans.
• Administered customer surveys to measure satisfaction with services and better understand desires and expectations.