Natalia Soares
FERNANDINA BEACH
Summary
Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
21
21
years of professional experience
Work History
Part Time Sales Associates
Academy Sports + Outdoors
Yulee, FL
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Kohls
Fernandina Beach, FL
10.2023 - Current
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area and fitting room clean.
- Assisted customers with product selection to ensure customer satisfaction.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Engaged with guests to understand and anticipate customer service needs.
- Performed cash register operations accurately according to company guidelines.
- Encouraged customers to make additional purchases and suggested relevant items.
Hospital Receptionist
HR Go Agency
Oxford, UK, United Kingdom
04.2023 - 06.2023
- Greeted and welcomed patients upon arrival, providing them with necessary information and paper work.
- Scheduled patient appointments, managed waiting room and answered incoming calls.
- Answer queries from patient and other staff through the telephone; call out the urgent jobs on the radio and other administrations tasks.
Hospital Cleaner
Mental Health Hospital NHS - United Kingdom
Manchester, UK
06.2020 - 03.2023
- Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
- Assisted in emergency situations, providing prompt cleanup services after accidents or spills to minimize hazards and maintain safety standards.
- Safeguarded patient privacy by adhering to strict confidentiality policies while performing cleaning duties in occupied rooms.
- Received positive feedback from supervisors for exceptional attention to detail when conducting deep-cleaning projects throughout the hospital.
- Collaborated effectively with the maintenance team to address building-related issues, ensuring a well-kept facility for patients and staff.
- Conducted regular inspections of cleaning equipment, identifying necessary repairs or replacement needs to maintain optimal performance.
Hotel Housekeeper
Berckeley Scott Agency
Manchester, UK, United Kingdom
11.2019 - 04.2020
- Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
Waitress
Cream Italian Gelatto
Manchester, UK, United Kingdom
10.2019 - 12.2019
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
Billing Assistant
UNSOA United Nation Mission
Gigiri, Kenya
10.2012 - 01.2013
- Processed and submitted invoices for payment in a timely manner.
- Reconciled accounts to ensure accuracy of billing information.
- Researched discrepancies between customer invoices and payments received.
- Assisted with month-end closing procedures related to billing activities.
- Prepared monthly reports summarizing billing data.
HR Assistant
United Nation Mission In Timor
Dili, Timor Leste
10.2007 - 02.2012
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
- Tracked performance metrics such as retention rate or absenteeism rate among others for use in strategic planning sessions.
- Handled sensitive and confidential employee information with complete discretion.
Administrative Assistant
USAID Ombudsman Justice & Human Right
Dili, Timor Leste
11.2005 - 06.2007
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Language Assistant
UNMISET - Serious Crimes Unit
Dili, Timor Leste
08.2004 - 09.2005
- Conducted weekly language translate between international lawyers and local communities.
- Assisted language translate verbal and written while preparing report materials and activities for the court and lawyers office.
- Provided individual support to local communities who needed extra help in understanding of information giving by the judge and lawyers.
Cashier Assistant
Hotel Maritime
Dili, Timor Leste
02.2004 - 07.2004
- Greeted customers and provided assistance in locating items.
- Provided accurate cash register operations, including accepting payments and providing change.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints regarding hotel buffet menu.
Education
Completed Coursework Towards Some College (No Degree) - Psychology
Atlantic International University
Skills
- Telephone Etiquette
- Proficient in [MS Word and Excel]
- Paperwork Coordination
- Appointment Scheduling
- Front Desk Operations
- Payment Collection
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Customer service
- Listening skills
- Multi-tasking strength
Languages
Indonesian
Full Professional
Timeline
Part Time Sales Associates
Academy Sports + Outdoors
11.2024 - Current
Sales Associate
Kohls
10.2023 - Current
Hospital Receptionist
HR Go Agency
04.2023 - 06.2023
Hospital Cleaner
Mental Health Hospital NHS - United Kingdom
06.2020 - 03.2023
Hotel Housekeeper
Berckeley Scott Agency
11.2019 - 04.2020
Waitress
Cream Italian Gelatto
10.2019 - 12.2019
Billing Assistant
UNSOA United Nation Mission
10.2012 - 01.2013
HR Assistant
United Nation Mission In Timor
10.2007 - 02.2012
Administrative Assistant
USAID Ombudsman Justice & Human Right
11.2005 - 06.2007
Language Assistant
UNMISET - Serious Crimes Unit
08.2004 - 09.2005
Cashier Assistant
Hotel Maritime
02.2004 - 07.2004
Completed Coursework Towards Some College (No Degree) - Psychology
Atlantic International University