Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalia Spencer

Logan,UT

Summary

Passionate team player committed to crafting exceptional specialty coffee and tea beverages while fostering an inviting cafe atmosphere. Known for adaptability, quick learning, and a deep understanding of coffee-making equipment. Thrives in fast-paced environments and remains composed under pressure, dedicated to delivering top-notch service to customers.

Overview

8
8
years of professional experience

Work History

Barista

Albertsons
04.2024 - 11.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Barista

Kroger
08.2022 - 03.2024
  • Built rapport with new and returning customers to promote the company's values.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Shift Supervisor

Starbucks
01.2019 - 01.2020
  • Delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.

Barista Trainer

Starbucks
11.2017 - 01.2019
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Taught proper procedures and strategies for success to new employees.
  • Trained new employees in groups and in one-on-one scenarios.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Monitored industry trends to stay current with best practices in barista training and café operations.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.

Assistant Store Manager

Dollar Tree
06.2017 - 11.2017
  • Oversee employees during each shift to ensure productivity and focus.
  • Ensure that all employees arrive to work on time and within dresscode.
  • Trained new employees in their daily job duties to ensure the highest of standard of work.
  • Performed complete inventory checks of inventory and supplies at directed intervals.
  • Organized and assigned shift assignments for floor associates and cashiers.

Cashier

Dollar Tree
12.2016 - 06.2017
  • Provided a positive customer experience with fair, friendly, and courteous service.
  • Processed return transactions.
  • Resolved customer issues and answered questions.
  • Responsible for processing and receiving payments.


Education

GED -

West Valley High School
Fairbanks, AK
05.2016

Skills

  • Beverage Preparation
  • Customer Service
  • Product Knowledge
  • Equipment Operation
  • Cleanliness and Hygiene
  • Team Collaboration
  • Time Management
  • Problem-Solving
  • Upselling and Add-on Sales
  • Adaptability

Timeline

Barista

Albertsons
04.2024 - 11.2024

Barista

Kroger
08.2022 - 03.2024

Shift Supervisor

Starbucks
01.2019 - 01.2020

Barista Trainer

Starbucks
11.2017 - 01.2019

Assistant Store Manager

Dollar Tree
06.2017 - 11.2017

Cashier

Dollar Tree
12.2016 - 06.2017

GED -

West Valley High School

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