Natalia Stone

• Oversee the preparation of statements and bills
• Maintain and/or ensure maintenance of client records related to invoicing and bill payment
• Review work of billing staff to ensure accuracy, resolving inconsistencies
• Provide customer support to customers with disputes or inquiries concerning invoices or billing process
• Basic understanding of collection practices and laws

Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Handled confidential documents in an organized fashion according to established protocol.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Taking responsibility for accounts receivable, cash receipts, and general ledger.
• Manage and oversee daily accounting operations.
• Regularly produce financial reports and statements.
• Utilized various software and tools to streamline processes and optimize performance. Hands-on experience with WebPT, QB, Kareo, Intake Q and T-sheets, AP/AR, Sage50, Quick Books, MS Office.
• Determine appropriate copay, coinsurance, and deductible information.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Managed inventory and supplies to ensure materials were available when needed.
• Calculate appropriate patient fees based on the proper insurance fee schedule.
• Conducted benefit verifications for initial patients via online platforms
• Acquires appropriate authorizations for new patients visits within a timely fashion.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Developed strong relationships with customers by providing personalized assistance and support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Developed strong customer relationships to encourage repeat business.

• Assisting behavior analysts to implement behavior reduction and skill acquisition treatment plans
• Collect and record data on patient behavior
• Collaborate, communicate and assist with the training of clients, parents and staff
• Art therapy and skills development for autistic kids
• Conducted one-on-one counseling sessions with patients and families.
• Advised clinical staff regarding appropriate interventions for behavioral issues.
• Observed patients' behaviors during recreational activities and outings.
• Organized daily activities such as arts and crafts, games, music therapy., that promote healthy coping skills.
• Provided emotional support to clients and patients dealing with difficult situations.

• Collecting payments owed by patients, tracking and following up on outstanding invoices, taking appropriate actions to ensure timely payment
• Ability to prioritize tasks and handle multiple assignments with set deadlines
• Strong attention to detail and ability to identify discrepancies in data
• Excellent communication and interpersonal skills for team collaboration
• A proactive approach to problem-solving and process improvement
• High level of discretion and professionalism when handling sensitive financial information